Maria Martello Email & Phone Number

United Kingdom

Barcelona Area, Spain

Key Account CRM providing product and service solutions for Enterprise customers. Leading cross business with key resources to drive revenue growth that align with customers business. Provide price and quotes, forecasting opportunities, creating customer orders and communicating with the downstream teams to ensure efficiency and customer satisfaction..

Barcelona Area, Spain

Leading the implementation of a pilot cross functional team to ensure consistent smooth running of daily support for Account Executive and Inside Sales teams. Drive in-depth data analytical observations on the CRM ticket queue to identify improvement in areas of the business. Manage Sales enquiries via our CRM ticketing system to provide our sales teams.

Barcelona Area, Spain

SPOC on the billing accounts for Enterprise and Wholesale customers. Handling customer disputes, credits, purchase orders, legal company and service transfers and tariff amendments. Driving customer satisfaction to achieve KPI and NPS objectives and to provide an overall outstanding customer experience. Promoting improvement solutions to customers and.

Barcelona Area, Spain

Overseeing the daily work flow for Network Operations. Evaluate KPIs and plan activities considering customer focus requirements. Data analytical reports for process adherence and individual productivity and performance. Coaching and onboarding of new hires into the team.

Barcelona Area, Spain

Supporting customers with faults and escalations in Network Operations. Working together with Engineers and Vendors to provide a seamless customer experience. Vendor portal Management for the team. Mentoring and assisting with onboarding new hires. Working to drive quality NPS and CSAT results.

Barcelona, Catalonia, Spain

Customer support for a car hire company. Damage and insurance claim management.

Barcelona, Catalonia, Spain

Sales Support for Apple Computers and products. Converting incoming customer calls to sales by building a strong relationships with customers and maintaining an exceptionally high customer standard throughout the exchange.

London, England, United Kingdom

Assisting with customer account management that offered services to commercial shopping centres across the UK. Leading marketing campaigns, event management and data analytical market research to drive growth. Face to face client meetings to build and maintain trustful solid relationships.

Nottingham, England, United Kingdom

Customer support post ticket sales, onsite events, ticket management. Leading newly launched website for consumers to buy and sell tickets, to offer additional services and improve the customer experience.