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Maria Martinez Email & Phone Number

Administrative Assistant @ NextHome, Inc. | Expert in Customer Service and Operations#startups at NextHome, Inc.
Location: Mansfield, Texas, United States 3 work roles 2 schools
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Role
Administrative Assistant @ NextHome, Inc. | Expert in Customer Service and Operations#startups
Location
Mansfield, Texas, United States
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Maria Martinez is listed as Administrative Assistant @ NextHome, Inc. | Expert in Customer Service and Operations#startups at NextHome, Inc., a with 479 employees, based in Mansfield, Texas, United States. AeroLeads shows a matched LinkedIn profile for Maria Martinez.

Maria Martinez previously worked as Administrative Assistant at Nexthome, Inc. and Customer Service Manager at Mauser Packaging Solutions. Maria Martinez holds Associate Of Science - As, Business Administration And Management, General from University Of Phoenix.

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Email format at NextHome, Inc.

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NextHome, Inc.

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Profile bio

About Maria Martinez

As an Administrative Assistant at NextHome, Inc., I bring over 10+ years of experience in customer service, sales, and administration to a thriving real estate brokerage. My core competencies include external communications, customer relationship management (CRM), problem solving, and data analysis. I am certified in Effective Collaboration Across Teams and How to Boost Your Productivity with AI Tools by LinkedIn, demonstrating my commitment to continuous learning and improvement.In my current role, I support the CEO and the agents in various aspects of the business, such as managing processes, agent onboarding, distributing correspondence, tracking payments, event planning, and maintaining vendor relationships. I also manage a high-volume lead database to yield high conversion rates using KV Core. I utilize my skills in Excel to create detailed and accurate project documentation and reports to support Sales Operations. I am passionate about delivering exceptional service and value to clients, partners, and vendors, and I enjoy working in a fast-paced and dynamic environment. I am proud to be part of a successful team that has grown from 5 to 40 agents and expanded to 3 offices in just one year since I onboarded. The growth demonstrates my ability to adapt and commitment toward excellence.

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Maria Martinez's current company

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NextHome, Inc.
Nexthome, Inc.
Administrative Assistant @ NextHome, Inc. | Expert in Customer Service and Operations#startups
pleasanton, california, united states
Website
Employees
479
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3 roles

Maria Martinez work experience

A career timeline built from the work history available for this profile.

Administrative Assistant

Current

Mansfield, Tx

Support the CEO in a successful real estate brokerage, contributing to growth from 5 to 40 agents and expanding to 4 offices in a span of just three years.Manage processes to ensure agent compliance with Texas Real Estate Commission (TREC) regulations.Accurately distribute incoming email and correspondence to ensure timely delivery.Track unpaid payments from clients and to ensure smooth cash flow.Manage vendor relationships with vendors and sponsors, collect/organize vendor information and maintain a vendor database. Efficiently manage a high-volume lead database, resulting in improved lead tracking and higher conversion rates using KV Core.Create detailed Agile project documentation including plans, define objectives, set timelines, resource allocation, and communication.Assist with updating presentations and documents and sharing documents on an intranet platform.Create marketing graphics for social media promotions, events and announcements. Design and print posters, invitations, and graphics for social media event pages and marketing polls.Lead fundraising efforts that generated substantial contributions for charitable events.Support new agents with onboarding, training, navigating new systems, and providing detailed information about brokerage activities.Collaborate and communicate in a professional manner that aligns with NextHome values such as diversity, integrity, and commitment.Maintain the office equipment operational and reorder office supplies.

May 2022 - Present

Customer Service Manager

Mansfield, Tx

Operational Excellence in Customer Service Management (Mauser Packaging/Bway Corp.)Managed Customer Service department, overseeing sales orders, delivery tracking, and effective customer issue resolution.Coached and mentored a high-performing team of Customer Service Representatives, achieving operational excellence and meeting KPIs.Utilized SAP and Excel for data analysis, generating daily, weekly, and monthly reports to ensure timely deliveries.Formed successful cross-functional partnerships with various teams to exceed customer needs, including sales, planning, logistics, quality, and production.Managed national accounts for prominent sectors like industrial, food, and pharmaceuticals, including clients such as Pepsi, Behr, PPG, and Gardner Gibson.

Mar 2015 - Dec 2020

Department Supervisor

Glacier Water Services, Inc. (Acquired By Primo Water December 2016)

Vista, California, United States

Strategic Growth in Consumer Products Sales (Glacier Water Services, Inc.)Directed the national e-Commerce operations of consumer goods. Played a key role in developing a startup department, collaborating with top-level executives and increasing sales from 650K to 1.5M.Collaborated with the IT department to design and implement software and hardware enhancements, contributing to targeted sales growth.Maintained a comprehensive master database encompassing SKU and UPC management, product groups, vendor designation, and freight optimization.Successfully managed EDI processing, customer credits, quality concerns, returns, and sales order document management.Created and managed purchase orders, ensuring a perfect 3-way match between PO, Receipt, and Invoice.Maintained and managed supplier relationships, overseeing corrective actions and addressing operational issues.Conducted cost analysis using Excel (Pivot Tables, VLOOKUPs, and formulas) to drive purchasing decisions.

Jun 2000 - Jan 2014
Team & coworkers

Colleagues at NextHome, Inc.

Other employees you can reach at nexthome.com. View company contacts for 479 employees →

2 education records

Maria Martinez education

Business, Management, Marketing, And Related Support Services

Bachelor of Science in Business with a concentration in Management.

FAQ

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What company does Maria Martinez work for?

Maria Martinez works for NextHome, Inc..

What is Maria Martinez's role at NextHome, Inc.?

Maria Martinez is listed as Administrative Assistant @ NextHome, Inc. | Expert in Customer Service and Operations#startups at NextHome, Inc..

Where is Maria Martinez based?

Maria Martinez is based in Mansfield, Texas, United States while working with NextHome, Inc..

What companies has Maria Martinez worked for?

Maria Martinez has worked for Nexthome, Inc., Mauser Packaging Solutions, and Glacier Water Services, Inc. (Acquired By Primo Water December 2016).

Who are Maria Martinez's colleagues at NextHome, Inc.?

Maria Martinez's colleagues at NextHome, Inc. include Felicia Radu, Ron Boursia, Deanna Marcus, Heather Graham, and Bret Crawford.

How can I contact Maria Martinez?

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What schools did Maria Martinez attend?

Maria Martinez holds Associate Of Science - As, Business Administration And Management, General from University Of Phoenix.

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