María Fernanda Martínez Espinoza Email and Phone Number

•Member of the US commercial team for the tech services business unit, managing quotations for the top accounts such as Amazon, Apple and Ebay.•Spearheading the project aimed at engaging with the higher education sector in the US.•Efficiently process customer quotations and configurations, ensuring accuracy and alignment with customer requirements.•Collaborate with cross-functional teams to deliver comprehensive solutions and drive process improvement.•Created positive relationships with internal customers by helping them solve any issues the process may encounter.

•Assigned for big names accounts like Uber, Netflix, Red bull and Nars•Addressed customer questions, concerns, and inquiries via social media chats.•Provided detailed information about products and services, including features, specifications, and availability.•Identified and escalated issues to supervisors or higher-level support when necessary.•Managed high message volumes and customer inquiries during busy periods, ensuring efficient service delivery.

•Monitored and reviewed user-generated content, identifying and addressing harmful material based on client guidelines.•Implemented appropriate measures to ensure a safe online environment, escalating issues as needed.•Contributed to maintaining a secure social media presence for clients.

•Oversaw the creative team's content, ensuring excellence and addressing issues to enhance deliverables.•Managed project timelines, conducted audits, and maintained client expectations.•Handled internal information to support successful client engagement.

•Managed social media presence for a government public figure, creating content and fostering positive relationships.•Assisted in the creation of social projects for disadvantaged citizens.•Maintained a positive public image for the public figure.

•Provided internal support to customers across company branches, reviewing quoted packages and ensuring timely delivery.•Collaborated with cross-functional teams to enhance communication and resolve potential issues.•Contributed to process improvement initiatives in purchasing.

I had the opportunity to work with students and well experienced professionals to address the main problems of the producers in the state by giving them assertive solutions and providing workshops and tools that would help them improve their sells

During both events my main activity was the attention to the workshop instructors and / or guests. Specially, my job was to keep them informed of their participation in the event as well as taking care of the booking of their hotel, plane tickets reservation, transportation, meals, and other needs during their stay.I also participated in the advertising campaign creation, press releases, publications, media invitations, etc.

I was the marketing assistant, and I was responsible for applying and capturing surveys as well as helping create the image for two local products and the design of the corresponding logo. I organized together with the marketing team the event for the presentation of the media plan of the campaign.