Maria M. Email and Phone Number
🔹Passionate About All Things Customer Experience | Quality Assurance | User Experience | CRM🔹 at
@
Anja Health
Maria M.'s Location
Greater Houston, United States, United States
Maria M.'s Contact Details
Maria M. work email
- Valid
- Valid
- Valid
Maria M. personal email
n/a
About Maria M.
I focus on fostering a culture that is resilient in times of change, promoting a positive and fun remote work environment, and inspiring others to surpass their set limits through coaching and development.
Maria M.'s Current Company Details
Anja Health
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🔹Passionate About All Things Customer Experience | Quality Assurance | User Experience | CRM🔹
Maria M. Work Experience Details
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Director Of Customer ExperienceAnja Health Sep 2022 - Present
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Quality Assurance ManagerHims & Hers Jan 2022 - Oct 2022San Francisco, California, Us -
Customer Experience ManagerHims & Hers Sep 2021 - Nov 2021San Francisco, California, Us
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Customer Experience ManagerPatagonia Sep 2019 - Sep 2021Ventura, California, Us -
Customer Service ManagerWayfair Oct 2016 - Sep 2019Boston, Ma, Us• Onboarded 4 managers and 3 new-hire classes virtually with a deadline of two months.• Developed a high-performing virtual team of sales and service agents• Conducted weekly side-by-side observations and coaching and development sessions.• Worked on the launch of the newest emailing and chat platform, Waycomm. • Created a plan that led me to rank above sites overall ranking in Upward feedback and ENPS.• Led and supported the Engagement teams for the East and Central sites with employee celebrations, team-building events, and recognition. -
Operations Service SupervisorAsurion Nov 2013 - Oct 2016Nashville, Tennessee, Us•Managed a remote team that processed insurance claims and assisted with technical care.•Hosted weekly quality calibrations to ensure the variance is low between the departments.•Collaborated on hiring decisions, and helped drive employee performance, as well as assist and resolve conflict management.•Founded "The Best Place to Work Committee" and "Charity Project" to align sites on a virtual platform and introduce new and exciting ways to recognize and show appreciation for our employees.•Helped consultants meet customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and took advantage of sales opportunities.•Conducted weekly side-by-side observations and quality assurance (call monitoring) reviews. •Leader of Attrition and site Engagement Committee.•Ensured that team members acquire the appropriate support, tools, trained to apply skills, and knowledge to excel.•Carried out performance measurement and evaluation of all representatives to improve efficiency. -
Call Center Supervisor , Operations SupervisorAsurion Feb 2013 - Nov 2013Nashville, Tennessee, Us•Substantially improved quality and quantity of work by implementing metrics for goal objectives, direct support and career development.•Created a site process to improve employee satisfaction that was nationally measured and evaluated quarterly; resulting in retention of customer service representatives and clients.•Ensure consistent professional development of representatives.•Carrying out coaching, training, disciplining, and reviewing all representatives’ actions at the call center. •Exceptionally improved and maintained client's net promoter scores by creating an environment consistent with client's core values.•Recognized as the #1 supervisor out of 60 supervisors nationwide with the highest client- customer NPS rating.
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Operations Claims SupervisorAsurion Oct 2010 - Feb 2013Nashville, Tennessee, Us•Ranked #1 out of 17 new hire classes with 110% to goal based on AHT, quality, NPS and attendance.•Consistently managed sales goals, revenue generating units, bundle package and system sales.•Established, developed and designated point of contact for Technical Support department•Performed side-by-side phone monitors, coaching and mentoring their communication skills to aid improvement.•Ensured Payroll systems are accurate and updated daily.•Ramped a new hire class to floor proficiency in 3 weeks with a goal of 6 weeks and broke the record enterprise wide.
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Assistant Store ManagerSprint Connect, Llc. Dec 2009 - Jan 2011Kansas, Kansas, Us•Supported the Retail Store Manager in day-to-day operations, assisted with hiring, scheduling, training, marketing, loss prevention, and team leadership.•Developed and implemented sales call flow and training techniques to increase sales and close rate improvements.•Perform various inventory tasks such as counting and monitoring inventory levels.•Specialized and maintained my expertise in technical care for danger devices, data devices and blackberry devices•Educated personnel on compensation plan and how to maximize their earnings. -
Mobile AssociateT-Mobile Dec 2008 - Dec 2009Bellevue, Wa, Us• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge IoT devices.• Approaching service and sales needs with composure, integrity and compassion.
Maria M. Skills
Call Centers
Cross Functional Team Leadership
Customer Experience
Customer Service
Telecommunications
Vendor Management
Wireless
Product Management
Mobile Devices
Sales Operations
Troubleshooting
Program Management
Customer Satisfaction
Team Leadership
Account Management
Business Development
Managed Services
Change Management
Training
Cellular Communications
Direct Sales
Sales
Microsoft Office
Management
Team Building
Process Improvement
Leadership
Coaching
Contact Centers
Wireless Technologies
Business Process Improvement
Corporate Communications
Employee Engagement
Technical Support
Hiring
Time Management
Microsoft Excel
Business Analysis
Customer Retention
Project Management
Customer Relationship Management
Call Center Development
Contact Center Management
Leadership Development
Career Development Coaching
Onboarding
Professional Mentoring
Training And Development
Passionate About Work
Maria M. Education Details
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Lone Star College
Frequently Asked Questions about Maria M.
What company does Maria M. work for?
Maria M. works for Anja Health
What is Maria M.'s role at the current company?
Maria M.'s current role is 🔹Passionate About All Things Customer Experience | Quality Assurance | User Experience | CRM🔹.
What is Maria M.'s email address?
Maria M.'s email address is mm****@****air.com
What schools did Maria M. attend?
Maria M. attended Lone Star College.
What skills is Maria M. known for?
Maria M. has skills like Call Centers, Cross Functional Team Leadership, Customer Experience, Customer Service, Telecommunications, Vendor Management, Wireless, Product Management, Mobile Devices, Sales Operations, Troubleshooting, Program Management.
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