Maria Mazzitelli Email & Phone Number

London, England, United Kingdom

London Area, United Kingdom

• "Expert in Natural Science, focusing on using skills and knowledge to help protect and improve the environment, while also making a positive impactin human health and well-being."
• Conduct research to obtain factual information and authentic detail.
• Choose subject matter that interests readers.
• SEO implementation.
• Handle social media marketing activities such as posting to Twitter, Facebook and Instagram.
• Answer emails on behalf of the blog.

Wembley, England, United Kingdom

• Enhanced customer service performance of 40% by recruiting and training new employees.
• Minimized the staff weekly hours of 300, by analyzing forecast levels.
• Used software like Corehr and Excel to overcome the operational budgets, reducing the error margin by 50%.

London Area, United Kingdom

• Raised the Customer Satisfaction Index of 10 points in 2 months, by organizing special events.
• Enhanced the local marketing, by implementing the business partners of 50%.Directed the fundraising campaign and winning as “1 of the 10 best cinemas in UK”.
• Designed a new membership campaign involving the marketing team and boosting the subscriptions of 33%.

London Area, United Kingdom

• Coached the Front of House team, ensuring they comply with the company targets and maximized the sales by 25%.
• Changed the venue hire booking system, increasing the reservations by 70%.
• Administered and supervised the everyday operational documents using software like Excel, PowerPoint and Word.
• Undertook the Health and Safety Assistant Manager role ensuring all the paperwork is up to date and scoring 99% on auditor survey.
• Carried out the dayli and weekly AV chores, such as projectors and auditoriums maintainance, movies and playlists scheduling, lowering the errors by 90%.

London, England, United Kingdom

• Delivered an excellent standard of customer service.
• Managed queues effectively and having up to date product knowledge to maximise customer enjoyment and encourage repeat visits.
• Followed the correct ticket verification procedure including Member card holders and ensuring every person who enters the cinema has a ticket.
• Responded to verbal customer complaints/queries immediately, where appropriate using own skill and knowledge to resolve or direct to an appropriate person who can assist.
• Ensured all communications via radio are precise and concise.
• Provided information on performance start and finish times, films synopsis and film classification.

London Area, United Kingdom

• Responsible for making sure every customer has an unrivalled cinema experience by meeting, greeting and providing a superior standard of service to the customers in the various offer areas.
• Sold tickets, freshly prepared popcorn, showed people to their seats and cleaned the auditoriums.
• Cash Handling
• Food Handling (Including Stock Replenishment)
• Heavy Lifting
• Compliance with Health and Safety Regulations

London Area, United Kingdom

• Welcomed customers when they arrive at a restaurant.
• Introduced customers to the menu and announced daily or seasonal menu specials.
• Answered questions about menu items, ingredients, and pricing.
• Took customers' orders for food and drinks.
• Passed customer orders along to kitchen staff for preparation.
• Prepared drinks and served them to customers.

Hammersmith, England, United Kingdom

• Welcomed customers when they arrive at a restaurant.
• Introduced customers to the menu and announced daily or seasonal menu specials.
• Answered questions about menu items, ingredients, and pricing.
• Took customers' orders for food and drinks.
• Passed customer orders along to kitchen staff for preparation.
• Prepared drinks and served them to customers.

Villa San Giovanni, Calabria, Italy

• Collaborated in the opening of the new museum, by setting up the collections in the galleries, organizing trials, information panels, labels, guides and brochures.
• Technical-Scientific Committee Member & Collections Curator.
• Museum educator of Sedimentology, Petrography, Earth Science and Botany.
• Guide & Groups Manager.
• Designed tours’ content and experiences.
• Organized events, exibitions and school visits.

Master'S Degree, Environmental Protection & Management, 110 Cum Laude

Activities and Societies: Environmental Pollution Environmental Impact Assessment. Identification of risk factors about Natural Heritage.

Bachelor'S Degree, Natural Science, 110 Cum Laude

Activities and Societies: Scientific Museums Math, Physic and Chemistry. Life Science Area: Biology, Taxonomy, Animal and Plant Fisiology..