Provided best-in-class IT support to various City of Seattle Departments to help them achieve project goals and objectives.• Built trusted relationships with various stakeholders, business partners, and project team members while supporting and encouraging collaboration for project delivery.• Developed business requirements, work plans, charts, workflows, fit gap analysis, and use cases as needed for projects. • Facilitated training sessions for end users and provided post implementation monitoring. • Gathered information on business and system requirements from stakeholders by facilitating workshops and conducting interviews.• Utilized organizational change management techniques following ACMP’s best practices.• Assessed and analyzed data from disparate sources to form strategic recommendations to inform business decisions. SEATTLE IT RACE & SOCIAL JUSTICE INITIATIVE CHANGE TEAMWMBE COMMITTEE CO-CHAIR, 2019 - PRESENT • Collaborated with RSJI Change Team Leads, purchasing department and others to develop a work plan that will guide WMBE contractors on how to do business with Seattle IT. LET’S TALK RACE @ SEATTLE IT, JUNE 2019 • Panelist and FacilitatorRACE & SOCIAL JUSTICE CHANGE TEAM COMMITTEES• WMBE Committee, Co-Chair and Racial Equity Toolkit, Committee Member• Events, Committee Member

Planned and positioned McKinstry’s proposal / interview production workload:• Developed win strategies while working hand-and-hand with sales staff.• Prepared presentations for interviews and coached sales staff on presentation skills.• Conducted post-mortems on key opportunities to identify and act upon areas of improvement.• Maintained knowledge of the AEC industry, company’s capabilities, key clients, staff, and competitors.• Managed improvement process for marketing material.• Developed common standards and business operation solutions.• Trusted advisor and marketing partner for business units.• Worked with IT, subject matter experts, project managers and end users to integrate CRM and SharePoint to increase efficiencies focused on improved processes and reduced risk.• Provided training for staff on standards, tools, best practices, new policies, procedures, and workflows. • Established performance goals, completed performance evaluations, provided supervision, and mentorship to assigned staff.

Provided ongoing business development and marketing support for various offices, practice and industry groups. Developed and executed business, tactical plans for practice and industry groups that built internal and external visibility for the firm and attorneys and aligned strategic plans that built awareness between lawyers across the firm. Collaborated with marketing department professionals and provided efficient client service to firm clients and mentored and supervised marketing managers, administrators and coordinators.Led the CRM implementation and system integration from initiation, planning, execution, and closeout. Trained 60 plus data stewards and end users firm wide. Experience implementing off the shelf business system, configuration and QA testing. Worked with IT staff, project managers, outside venders and other stakeholders throughout life of project and post launch. Business Development lead for organizational change management efforts.Developed common standards, monitored workflow processes, developed curriculum and training materials, trained users, facilitated team meetings, and provided troubleshooting support for staff and attorneys across the firm.

Responsible for the development and execution of marketing plan. Determined target markets, objectives and tasks for achieving objectives. Assessed strength and capabilities of the Firm and identified market sector opportunities. Assigned responsibilities for implementation and monitored achievement of the plan. Managed marketing support personnel. Other responsibilities:Strategic Planning QA/QCLed Go No/Go processManaged proposal processWebsite contentDeveloped 360 Employee Evaluation Program

Led grant team and submitted grant requests and proposals to public and private funding sources throughout King County seeking financial support for Clubs. Worked with leadership and advisory board to procure corporate, civic and in-kind support for Clubs. Contributed to operational strategic planning by providing assistance developing organizational fund development goals and managed the reporting requirements of existing grants and contracts. Developed process to track grant income and generate status and variance reports.Maintained regular contact with community and corporate leaders, school staff, parents and local residents providing information about Club activities and needs to improve financial support for the organization.

Worked closely with Firm leadership to coordinate and execute regional and national marketing initiatives. Coordinated and executed regional and national marketing strategies and developed program budgets. Managed, coordinated, and executed major events, round tables, internal conferences, industry speaking events, and seminars for Northern California and Pacific Northwest offices of Deloitte. Led the CRM implementation and system integration from initiation, planning, execution, and closeout, including QA, testing and post monitoring.Cultivated relationships and alliances between community leaders and Firm leadership. As event manager, recruited, trained and supervised interns, monitored community involvement opportunities and negotiated vendor and corporate sponsorship. Provided input and recommendations on budgeting/planning process, surveyed decision-makers on effectiveness/quality of marketing efforts and solicited feedback for future decisions. Collaborated with partners, directors, and other personnel on marketing efforts.