Maria Menga Email & Phone Number

Woburn, Massachusetts, United States

• Communication expert effectively keeping an open line of communication between the surgeons and residents and their clients via maintenance of communications, emails and voicemails that come into the department• Programs utilized: Teams, Microsoft Office, EZYvet, Excel, Word• Maintaining the highest level of customer service • Scheduling re-check appointments in appropriate time slots with the appropriate staff• Answering internal phone and external calls to address client concerns• Counseling clients with pre- and post-operative questions• Triaging communications• Call backs – checking in with clients, relaying their concerns and replying in a timely manner• Filling prescription requests as deemed by the surgeons

• Safe patient restraint techniques for diagnostic procedures including ultrasound, digital radiography, fluoroscopy, and CT.• Evaluate quality and technique of radiographs and make proper adjustments.• Uploading digital radiographs from referring hospitals, running CT scans via Aquillion 64.• Running fluoroscopy scans, preparing for and assisting in ultrasound guided aspirates and biopsies, scheduling clients for outpatient procedures.• Triaging cases in order of necessity, working with other departments to ensure all patients are seen in a timely manner.

Boston, Massachusetts, United States

• All reception duties including receiving phone calls, appointment and surgery scheduling, record keeping.• Restraint, venipuncture, medication and vaccine preparation, surgical preparation including sterile technique and intubation, IM, SQ and IV injections, bandaging, radiology.• Running hematology samples on and maintaining Abaxis, Idexx and Heska analyzers, fecal flotation, prescription preparation, client education, and anesthesia monitoring.• Managerial responsibilities including scheduling technician and relief veterinarians, inventory control, payroll reporting and maintenance.• Experienced in use of Cornerstone to create reports, inventory entries, control drug log maintenance, collating invoices, staff training, placing ads for hiring, assisting with interviewing technician candidates.• Social media posting, international health certificate research and preparation.• Creating and monitoring technician responsibility lists, organizing staff meetings, weekly food ordering, conflict resolution, and supply and medication ordering.• Email and website monitoring and maintenance