Maria Monteiro Email and Phone Number

- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations- Communicate expectations to employees and provide timely updates- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities- Stay current on internal work processes, policies and procedures. Attend required manager development training

Provided technical customer support on a telecommunications providor ( TV, Net and Voip)