Maria Morassi Email & Phone Number

Performed all store manager responsibilities including store opening and closing activities, daily and weekly reporting, resolution of team issues.Utilized exceptional customer service skills to address customer concerns.Employed excellent time management skills in order to meet all operational timelines, while remaining focused on providing an extraordinary experience for each client.Fostered professional growth by recognizing each associate’s strengths and weaknesses… Show more Performed all store manager responsibilities including store opening and closing activities, daily and weekly reporting, resolution of team issues.Utilized exceptional customer service skills to address customer concerns.Employed excellent time management skills in order to meet all operational timelines, while remaining focused on providing an extraordinary experience for each client.Fostered professional growth by recognizing each associate’s strengths and weaknesses and providing actionable coaching. Introduced Cause Marketing to Lucy Active Wear’s marketing mix by partnering with Full Life Care’s "Beer for a Cause" event. Consistently exceeded sales targets. Show less

Supported committee’s charter to raise funds and awareness for Full Life Care by actively participating in committee event planning meetings. Hosted multiple committee “Beer for a Cause” event planning meetings. Solicited corporate sponsorship for “Beer for a Cause” events in the form of gift donations from Pottery Barn and

Supported the launch of Café PdM and built brand awareness by organizing and leading multiple coffee tasting events. Increased word of mouth coffee sales by focusing on superior customer service and follow-up. Introduced social media to company’s marketing mix through Facebook.

Built customer equity by developing genuine and positive relationships with clients. Consistently exceeded sales targets by anticipating clients’ needs – gained recognition as a top 1% sales associate across Pottery Barn based on generated revenue. Demonstrated deep product expertise, clearly communicating both features and benefits to customers, leading to additional sales.Provided exceptional customer service in assisting clients with various projects through in-store… Show more Built customer equity by developing genuine and positive relationships with clients. Consistently exceeded sales targets by anticipating clients’ needs – gained recognition as a top 1% sales associate across Pottery Barn based on generated revenue. Demonstrated deep product expertise, clearly communicating both features and benefits to customers, leading to additional sales.Provided exceptional customer service in assisting clients with various projects through in-store and in-home appointments, consistently offering creative suggestions and alternative solutions.Assisted in the implementation and maintenance of floor sets. Show less