Maria Muravyeva Email & Phone Number

Zurich, Switzerland

Zurich, Switzerland

• Co-Led the Global Launch of an Interactive Mobile Learning AppPromoted to manage the launch of a global internal application aimed at enhancing the knowledge and engagement of sales consultants worldwide.• Trained and Developed 45 Education TrainersConducted virtual training sessions, empowering trainers with tools and guides for successful app rollout in diverse markets.• Managed Post-Launch Hypercare and Continuous ImprovementProvided robust post-launch support and held quarterly catch-ups to share best practices and improve the user experience.• Drove User Engagement and Community Building EffortsDeveloped and implemented strategies to keep the community engaged, including weekly articles and interactive challenges, fostering a culture of continuous learning.• Achieved Outstanding User Adoption and Engagement MetricsSuccessfully onboarded 2,630 learners from 85 countries, achieving an average learning time of 50 minutes per user.

Zurich, Switzerland

• Created and Deployed E-Learning CoursesDevelop e-learning courses on Articulate 360 and deploy them via LMS on SAP Success Factors, supporting global education initiatives in 14 languages. Manage administrative tasks of the LMS to ensure efficient delivery and access.• Coordinated Global Training and Translation ProcessesEstablish and manage the translation of training assets and digital content for retail teams worldwide, ensuring all materials are accessible in 14 languages.• Supported Product Launches with Educational MaterialsCollaborate with Science, Brand, and CRM Teams to create comprehensive training packages and product application guidelines for new product launches, tailored to sales consultants across brick and mortar and online retail channels.• Centralized Communication and Project ManagementCentralize communication with external consultants and service providers, managing accounting, legal, and project delivery processes to ensure alignment and timely execution.• Design and Develop Educational and Client-Facing MaterialsUtilize Adobe Illustrator and InDesign to design informative and engaging client-facing and internal brand materials.• Organized Creative Collaborations and Content CreationOversee video shoots and coordinate with agencies and creators to develop content that supports young artists and enhances brand storytelling.

Lausanne, Vaud, Switzerland

• Coordinated training programs and certifications within the B2C Learning & Development Curriculum, resulting in a global community of 438 trainers.• Contributed to the development and deployment of an omnichannel mystery shopper program measuring the quality of customer experience, regulatory compliance, and adherence to operational standards across 57 IQOS markets.• Managed the partnership between PMI and École hôtelière de Lausanne, taking the lead in organizing Student Business Projects and mentoring 30 students.• Assisted with the design of a channel-agnostic Global Training Curriculum, providing over 80 training modules for onboarding, as well continuous capability building of the frontline employees.

Lausanne Area, Switzerland

• Produced promotional content and infographics for Social Media accounts, in coherence with the professional image and messaging.• Maintained multiple Social Media pages, aiming to organically increase the number of followers and boost engagement. • Ensured seamless communication between the participants and organizers of the Summit.

Milan Area, Italy

• Assisted with the planning of marketing activities of all EMEA locations.• Created the Eataly Brand Book, requiring precision and a thorough knowledge of the visual guidelines.• Designed “A Book About Eataly” for the Public Relations Team, which was shared with the local influencers.• Worked with the Visual Merchandising Team to develop retail in-storecommunication assets.

Hong Kong

• Worked as a Hostess at Ozone, the highest bar in the World, accommodating international guests.• Promoted to be a Supervisor of the Veuve Clicquot Sunset Lounge.• Organized memorable guest experiences, according to the brand standards.

Bachelor Of Science In International Hospitality Management, Hospitality Administration/Management

International Baccalaureate (Ib), Digital Arts

Activities and Societies: Student Council Vice-President, National Honor Society Member, Yearbook Main Editor, Events Coordinator. Awards.

Personality Psychology

Activities and Societies: Summer Pre-Collegiate Academy