Maria Olivelund Email & Phone Number

Göteborg, Västra Götaland, Sverige

Göteborg, Västra Götaland, Sverige

Ascom is a global provider of solutions with a focus on ICT for healthcare and mobile workflows. As head of the Ascom Customer Interface, I am responsible for leading, distributing and developing the work within the order and delivery process within the company on a global level. The work includes team and process development as well as coordination.The role also includes:• Operational and daily order work with a focus on quality.• Develop the order function and the staff in the… Show more Ascom is a global provider of solutions with a focus on ICT for healthcare and mobile workflows. As head of the Ascom Customer Interface, I am responsible for leading, distributing and developing the work within the order and delivery process within the company on a global level. The work includes team and process development as well as coordination.The role also includes:• Operational and daily order work with a focus on quality.• Develop the order function and the staff in the team.• Develop the order processes towards customers.• Own and drive change and development work within the order process.• Provide support to customers and partners.• Problem solving.• Define customers' delivery terms and delivery quality and create transparency within Supply Chain.• Analyze information and figures linked to orders, finance and operational data to measure and develop processes and profitability.• Supplier and customer agreements and relationships. Show less

Gothenburg, Sweden

• Coach and lead the Regional sales managers and their Travel Agencies.• Operation- and business planning.• Identify and address problems and opportunities for the company. Work with the board of directors to determine values and missions and plan for short and long-term goals.• Analyze and improve organizational processes, implementing ISO 9001/14001. Ensure work is conducted with developed process control to improve quality, productivity, cost-efficiency and resource… Show more • Coach and lead the Regional sales managers and their Travel Agencies.• Operation- and business planning.• Identify and address problems and opportunities for the company. Work with the board of directors to determine values and missions and plan for short and long-term goals.• Analyze and improve organizational processes, implementing ISO 9001/14001. Ensure work is conducted with developed process control to improve quality, productivity, cost-efficiency and resource utilization.• Promote a positive and healthy work environment.• Developing and managing sales forecasts/budgets.• Recruitment and people management as the company grew.• Build alliances and partnerships with other organizations. Show less

Gothenburg, Sweden

As the Regional Manager for “the West region” I was responsible for the Travel Agencies in Mölndal, Varberg, Borås, Halmstad and Call-Centre in Gothenburg.• Developing and managing sales forecasts/budgets.• Recruitment and people management.• Plan marketing and various events.

Mölndal, Västra Frölunda & Varberg, Sweden

Over the years I had a number of different roles and was responsible for operations and sales for one to three officeswhile being an active Travel Consultant as well.• Ensured that all sales and targets were met.• Maximized sales return and ROI from existing client relationships• Managed customer relationships and agreements.• Built and maintained a high level of customer satisfaction.• Responsible for any recruitment and on-boarding of new employees.

Gothenburg, Sweden

Arbetat med privatresor.

Ihm Strategic Business Development

The final course of the Business Executive Degree program.

Business Management

An education that integrates documenting of information to monitor performance, applicable operational controls and conformity.

Project Management, Project Management, Genomfört Examensarbete Med Betyget B

An education that integrates planning, management, governance and implementation during all phases of a project’s life cycle.

Business Management, Business Finance, Marketing, Organisation And Leadership, A

An education that integrates the various subject areas of economics, marketing, leadership and organisation in the context of a company.

Diplomerad Resesäljare, Iata-, Ufta- Och Amadeuscertifiering

High School

High school with focus on business finance.