Maria Olivieri Email & Phone Number

New South Wales, Australia

Building an inclusive and dynamic workplace culture where employees feel valued, empowered, and inspired to do their best work every day. I love nothing more than creating people-first strategies that foster engagement, inclusion and collaboration to drive organisational success through meaningful experiences.

Envision, design and deliver a connected customer experience across the entire customer journey to unlock value, drive customer satisfaction and deliver growth.

As Services Manager, Customer Experience the objective is to create a bridge between the end customer and our brand. I employ a range of Customer focused reporting that highlights the Voice Of Customer, identify process improvements and promote a Customer Centric Culture.

Mascot Region

The Qantas Centre of Service Excellence is an experiential training and event facility. It was designed to inspire staff and our premium customers to 'deep soak' in the end to end customer journey. I was responsible for designing strategies and events allowing employees and guests to live and breathe the Qantas brand and bring the customer end-to-end.

Mascot

Designed the recruitment and engagement strategy for the management and development of the Qantas Promotional team to support company-wide business needs and marketing initiatives globally. Oversaw all corporate, sponsorship and training events held at the Centre of Service Excellence.

Annandale

The role that taught me everything I needed to know about the importance of the end to end customer experience and the value of your people! Responsible for overall direction, vision, profitability and reputation of the business.