Maria Ostrowska Email and Phone Number

My role is to supervise merchandisers’ work and making sure that the internal eXPD8 requirement and processes are adhered and implemented on time. Delivering of a structure plan for each activity, proactively reviewing client data- identifying and reporting compliance issues.

I was responsible for responding to the day-to-day customer service enquiry by excellent telephone manners regards to rental sector. Administrative assistance in Dispute resolution services for rental properties and support roles between businesses. Deposit protection scheme inquiries for tenants, landlord and rental agencies. Administration1st point of resolution Ongoing complaints and escalations Floor walking/training assistance Coaching and developing others Skill cross training Customer service

My position as waitress was providing excellent face-to –face customer service. As a supervisor I have helped with interview processes, training, learning and development as well as company induction. I took opportunity to be one of the team management to open a new branch in another city. Telephone/face-to face customer service.Administration duties/Stock Check Cash handling/banking moneyStrong team player Very good level of problem solving and making accurate decisions Excellent communication, verbal and writing skills

I was entering and updating company’s customers details, forwarding emails and enquiries to the relevant departments, being the first point of contact via email, telephone or face to face. I was also responsible for keeping a good line of communication with our business partners in Spain as I am multi lingual. Whilst an HR specialist, I was involved in processes across all departments within the company from recruitment and training, through to the development of all employees.