Maria Otunla Email and Phone Number

Provided direct patient care under the supervision of nursing staff, ensuring comfort and safety at all times.Assisted with activities of daily living (ADLs) including bathing, grooming, and toileting.Monitored and recorded vital signs accurately, reporting any abnormalities to the nursing team promptly.Assisted in patient transfers and mobility, using proper body mechanics to prevent injury to patients and oneself.Ensured cleanliness and sanitation of patient rooms and equipment, adhering to infection control protocols.Assisted nurses and physicians during medical procedures, maintaining a sterile environment and providing support to patients.Performed phlebotomy and processing of samples. Communicated effectively with patients and their families, addressing concerns and providing emotional support as needed.Participated in interdisciplinary team meetings, contributing insights and observations for comprehensive patient care plans.

Coordinated patient care services, including scheduling appointments, arranging transportation, and ensuring adherence to treatment plans.Managed patient inquiries, concerns, and complaints, providing empathetic support and resolving issues promptly to enhance patient satisfaction.Collaborated with healthcare providers, insurance companies, and external agencies to facilitate seamless care transitions and optimize patient outcomes.Maintained accurate electronic health records (EHR), ensuring confidentiality and compliance with HIPAA regulations.Conducted patient education sessions on treatment procedures, medication management, and preventive healthcare measures.Participated in multidisciplinary team meetings to discuss patient progress, develop care plans, and address complex medical cases.Implemented quality improvement initiatives to enhance operational efficiency and streamline patient care processes.

Oversaw all administrative functions, including managing calendars, scheduling appointments, and coordinating team meetings.Developed and implemented efficient office procedures and workflows, resulting in a 20% increase in overall productivity.Streamlined communication channels between departments by implementing a centralized digital platform, reducing response time by 30%.Managed office supplies and inventory, effectively negotiating contracts with vendors to reduce costs by 15%.Supervised a team of administrative staff, providing guidance and support to ensure tasks were completed accurately and on time.Conducted performance evaluations, provided feedback, and identified opportunities for professional development.Resolved internal conflicts and maintained a positive work environment through effective communication and conflict resolution strategies.

Provide exemplary customer service to clients through various channels including phone, email, and live chat.Resolve customer inquiries, issues, and complaints promptly and effectively, ensuring a high level of satisfaction.Utilize product knowledge to assist customers with inquiries and provide relevant information about products and services.Process orders, returns, and exchanges accurately and efficiently, maintaining a high level of attention to detail.Collaborate with cross-functional teams to address customer needs and improve processes.Consistently meet and exceed performance targets for customer satisfaction, response time, and resolution rate.Received multiple commendations from customers for outstanding service and problem-solving abilities.