· Creating calendar events for each town according to specific event’s duration and customer’s needs · Coordination of all relevant teams (Installation, Fixed Support, 131 Support, VIP Support & MTN TV) for reporting purposes and measuring the utilization of our technicians

· Confers with customers by phone to deal with service requests matters · Resolve Billing, service or technical complains and revers grievances to designed departments for investigation · Work within defined systems and process. In addition, suggest improvements in work areas · Executed subscriber’s service request(s) per company policies and procedures · Modifies fixed lined and other features/ services per the customer’s request · Report to the supervisor any alarming complaint and identify… Show more · Confers with customers by phone to deal with service requests matters · Resolve Billing, service or technical complains and revers grievances to designed departments for investigation · Work within defined systems and process. In addition, suggest improvements in work areas · Executed subscriber’s service request(s) per company policies and procedures · Modifies fixed lined and other features/ services per the customer’s request · Report to the supervisor any alarming complaint and identify factors that may be learning to inefficient performance or provide information that may help for a solution to be found Show less

· Provided Online Support to customers complains and requests through Facebook and Twitter · Provided Support to customers in mobile & fixed issues through Email · Follow up difficult cases and insure their resolution in the most efficient manner · Communicate and coordinate with other departments to better serve the subscriber aiming towards customer excellency · Ensure that all databases are kept up to date and relevant to the business · Analyze data / reporting of the team’s online… Show more · Provided Online Support to customers complains and requests through Facebook and Twitter · Provided Support to customers in mobile & fixed issues through Email · Follow up difficult cases and insure their resolution in the most efficient manner · Communicate and coordinate with other departments to better serve the subscriber aiming towards customer excellency · Ensure that all databases are kept up to date and relevant to the business · Analyze data / reporting of the team’s online performance for emails and online (Facebook / Twitter) case Show less

· Provided Support to Residential customers and Low Business customers in mobile issues, through telephone, fax & Email

Confers with customer by phone or in person to deal with service requests matters · Resolve Billing, service or technical complains and revers grievances to designed departments for investigation · Work within defined systems and process. In addition, suggest improvements in work areas · Executed subscriber’s service request(s) (feature activation, change SIM, etc.) per company policies and procedures · Modify the mobile numbers and other features/ services per the customer’s request · Report… Show more Confers with customer by phone or in person to deal with service requests matters · Resolve Billing, service or technical complains and revers grievances to designed departments for investigation · Work within defined systems and process. In addition, suggest improvements in work areas · Executed subscriber’s service request(s) (feature activation, change SIM, etc.) per company policies and procedures · Modify the mobile numbers and other features/ services per the customer’s request · Report to the supervisor any alarming complaint and identify factors that may be learning inefficient performance · Offers suggestions for a solution to a problem or customer request or provide information that may help for a solution to be found Show less