Salon ManagerJCPenney - Newark, DENovember 2018 to PresentPromoted from within the company because of exemplary leadership skills and initiative. Lead and developed the salon team to deliver and exceptional client experience to drive sales, profit and loyalty.Proactively recruited, provided coaching and feedback, provided training, inspired associates to create. Reviewed reports, merchandised the retail space, managed back bar, established performance standards. Maintained effective scheduling of employees, and established performance standards. Ensured operational excellence. Took charge of inventory control/management. Analyzed KPI and other operational reports to maximize results, maintain efficiency, and exceed expectations.Adapted to working in other departments in the JCPenney store such as taking LOD shifts, handled guest concerns and resolved issues in the store. Motivated the cashier team to suggest guests to apply for store credit cards. Worked in enterprise fulfillment, and Sephora. Acted as “stand in manager” in Sephora when actual Sephora manager was on LOA. Completed many operations such as MTO’s, Retro Fit(s), graphic placements as well as helped clients build their baskets. Handled liquidation processed and RTW procedures in all areas of the store.Served on the store warrior team which promotes team spirit through events and activities. Coordinated and planed outreach events in the community such as a Breast Cancer awareness day pampering survivors to a day of beauty. Haircuts for the Homeless, where I invited local homeless shelter residents to come and get makeovers to help boost confidence as they enter the workforce and I lead prom events and college suit-up events.