Managed $220MM+ banking center. Built top-tier sales team that effectively partners with personal and commercial clients to identify financial priorities and develop in-depth financial plans to meet short and long-term goals in the area of wealth management, protection, retirement, education, commercial credit, lending, and legacy planning.• Led and managed branch sales and operations teams to drive business performance and customer relationships through continuous coaching, mentoring, and strategic planning.• Grew branch balance 10MM+ in 2019.• Customer Service Champion for Nassau Market responsible for engagement, training, and reporting of 18 branches outcomes with respect to customer service scores.• Provide direction to ensure operational integrity, expense control, and compliance with policies and procedures.• Mentor and coach sales team to identify and refer cross-sell opportunities, deliver a proper needs assessment, and meet customer needs.• Represent the Bank in local community footprint as well as networking events.• Manage team to include three Sales Excellence award winners and to consistently lead district in customer service survey outcomes.• Winner of Community Development Branch of the Year in Nassau in 2017.• Winner of Customer Experience Branch of the Year Nassau in 2017, 2019.• New York State Life, Accident and Health Insurance, FINRA Series 6, Series 63.

10 years of progressively more responsible Human Resources Generalist, Employee Relations Consultant, and HR Business Partner experience. • Provided consultative employee relations support to assigned business units and employees to include; problem solving diverse employee relations issues and ensuring effective resolution to concerns in accordance with company policies, established procedures, practices, and government regulations.• Analyzed complex data from various sources and made sound recommendations based on evidence provided. Outcomes varied from termination, warning, coaching, and promotions.• Effective customer service, interpersonal, organizational, analytical, decision-making, negotiation, problem-solving, presentation, investigatory, and verbal and written communication skills.• Independently coordinated assigned investigations, ensure proper documentation and appropriate action is taken. Provide status updates to appropriate parties.• Interpreted Human Resources policies and applied expert knowledge of HR function.• Successfully partnered with other HR partners to work on several internal and external complaint investigations, including Integrity Tip Line complaints and Time Entry/FLSA audit.• Selected to participate and contribute to a Corrective Action Training project. Designed over 10 different corrective action scenarios; that are being used by various parts of the retail bank.

HR Business Partner for Long Island District of Retail Banking supporting 44 branches and over 575 employees. Trusted HR Advisor to SVP, District Executives for both Nassau and Suffolk districts.• Team lead that completed an FLSA audit in the Long Island Market in response to a Department of Labor complaint that initiated in another market.• Provide advice and counsel to District Executives around Pay for Performance; resulting in pay decisions that differentiate top performers. Conduct interim salary reviews to ensure consistent and equitable decisions around pay increases.• Team lead for 2008 reduction in force of over 100+ employees impacting downstate retail bank.• Member of the HR team that supported the build out of the Premier customer initiative for the retail bank. Activities included all aspects of recruitment, international relocations, and salary negotiations.• Assisted in the design and facilitation of Performance Management Training to Region; including a manager’s toolkit and Just-In-Time training.• Facilitated new employee welcome workshops and general training programs.