Viatek is a services-based organisation with knowledge and technical experience covering all aspects of managed print services and business technology. Viatek delivers value through innovative solutions for its customers.Key Responsibilities: -Develop detailed project plans to guide clients through the implementation of IT solutions such as Infrastructure and network, Essential 8 Cyber security, server and firewalls uplifts and new office setup or relocations-Coordinate with internal teams and external partners such as FUJIFILM, Microsoft, HP, WatchGuard, and Access4 to ensure project objectives are met.-Identify project goals, scope, deliverables, and timelines.-Act as the primary point of contact for clients during project execution.-Communicate project status, issues, and risks to stakeholders effectively.

MMEM is the leading distributor of electrical, communications and data, solar, lighting and other electrical components with over 430 sites.Key Responsibilities:- Project managed several projects to integrate new acquisitions- Rolled out and upgraded all Meraki switches and Wi-Fi APs to all 430+ sites. - Phase 2 of the Meraki project undertaken to lock down ports on switches and Veloclouds and tighten our security exposure in all profit centres- Project managed opening and relocating profit centres- Charge out devices to relevant cost centres and locate missing devices from the Meraki dashboard and balance invoices- Sign on glass (iPad) refresh - Vendor management (Mactel, Fujifilm Upstream, Ethan Group)- Telco (Mactel) engagement- Coordinating resources and engaging with technical and internal stakeholders providing regular updates

- Project: SDWAN Network migration across all 80 sites (120 new links). Project managed the SD-WAN (software driven) project which will now deliver an intelligent, with leading security capabilities and improved performance network. Manage, support and coordinate technology project implementation. Analyse, collect and record data. Raising change records and attending CAB meetings weekly to ensure milestones are met.- Project: INFOSEC Working with the Security Manager, project managed the tightening and exposure to the organisation by coordination of deleting unsecured browsers, audit 3rd party accounts, implement multi-factor authentication, force password to expire every 89 days, patch servers and databases where possible and decommission old EOL servers that have no security updates.

Providing IT support to approximately 1600 students and staff. Trouble shooting infrastructure, laptops, desktops, tablets, phones and smartboards.

-Responsible for managing a 2200 mobile phone fleet, ensuring value for money, billing accuracy, asset registers, MDM and ComCare systems are up to date and accurate. -Purchasing licences, hardware and software, distribution and allocation, ensuring to replenish supplies and maintain registers.

-Oversee several key functions within the IT Department that enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery Processes are in place to meet business needs. -Trouble shoot problems accurately, resolve any application, hardware or infrastructure issue promptly. -Purchase and replace all hardware when required while providing second / third level support. Manage an asset register of 400 mobiles, data sims and handsets. -Negotiate and reconcile mobile phone plans and accounts with Telstra and Optus and strive to keep costs to the bare minimum. Also manage a large Telstra landline account with sites all over the Broken Bay Diocese which also includes arranging installs and account reconciliations.

-Joined the IT Isidore Project to transition and clean up the existing ICT and to improve the existing network and hardware by outsourcing to a new external IT provider. -Coordinated with vendors and telcos for all internet and PSTN services to sites being the key contact. -Collected and maintained key data for internet, telephony services and all hardware requirements for all staff. Installed / replaced all hardware and phones. -Trained staff on new applications and equipment as well as doing the role of the Telecommunications Assets Administrator.

-Effectively manage CatholicCare’s telecommunications assets in line with contractual obligations, policies and procedures. -Monitor usage across all staff for all 400 mobile devices and alert managers to anomalies. -Assess all billing data for accuracy and charge to correct cost centres. -Maintain an accurate asset register and ensure thorough tracking of assets from outgoing and incoming staff. -Arrange for new PSTN and NBN services to be installed at any one of CatholicCare sites and disconnect when required. -Field calls from staff relating to loss, damage, maintenance and other problems with telecommunication assets. -Install Foxtel, ADSL, Netflix, cordless handsets, 4G modem and what ever else may arise. -Fix all faults to phone line / NBN due to be the only point of contact for the telco's.

-Provided IT support for staff onsite and interstate by evaluating and prioritising incoming phone calls and emails from staff experiencing problems with their hardware, software, networks, phones and all other computer related matters. -Installed and relocated hardware for existing staff when required. -Set up user id's, hardware and phones for all new staff. -Created and maintained an asset register of all the company’s computer hardware and mobile phones in preparation of the sale of the company. -Fixed line and internet services for our field staff while on our new developments.

-Provided first level support to clients over the phone or remotely using GoToAssist. -Answered, evaluated, and prioritised incoming telephone, voice mail, and e-mails from users experiencing problems with software, networking, and other computer-related technologies. -Interviewed users to collect information about problems and lead users through diagnostic procedures to determine source of error.-Logged and tracked calls using problem management database (HEAT). -Managed product licence key requests for new keys, licence key additions and licence key renewals which also included accounts receivable.

-Provided technical support and administered the process and control tools to manage IBMGSA’s customer’s batch environment and supported the Command Centre with all Computer Operations functions. -Used Problem Management and Change Management widely in this role. -An RMDS (Report Management Distribution System) co-coordinator, providing administration, training and education whenever required. -Actively involved in several projects like Disaster Recovery’s and OS390 upgrades as well as transitions and due diligence when required.

American Express had an MVS / ESA system with numerous applications. The regional operating centre (Sydney) controlled the processing for 9 remote centres, processing approximately 10,000 jobs daily. Global Production Control Consolidation closed all remote production control regions in American Express to provide one global department out of Phoenix, Arizona. This process took 12 months and within this time, I spent 3 months in Phoenix for the knowledge transfer.Responsibilities:-As a shift leader, I controlled and monitored the computer system by responding to outstanding messages, job scheduling and correcting abnormal ending jobs to ensure quick and accurate processing. -Ensuring online availability for all users through the day. -Timely completion of overnight batch processing to facilitate compliance with service level requirements.Achievements:-I completed 3 months in Phoenix, Arizona for the transition.-Use of administration and PC skills to easily adapt to a mainframe environment.-Completed numerous courses in MVS, JES, MTO, Operations, JCL, ISPF / PDF, VTAM, VSAM, TSO, CLISTS.

The library consisted of 30,000 cartridges and 2000 tape reels. 2000 cartridges were stored and retrieved from offsite storage facilities and 50 tape reels were distributed daily to the major banks.