• Organization and control of all projects from the ground up to commissioning;• Monitor the project’s key parameters, budget, time and quality;• Assist in the definition of project scope and objectives, involving all relevant stakeholdersand ensuring technical feasibility;• Monitor and facilitate the project execution, project administration, correspondence, flow ofinformation and data;• Prepare cost estimations and analysis;• Oversee delivery and commissioning;

Direct and oversee the Program Management Office (PMO) to ensure projects meet organization goals and requirements. Develop and implement PMO processes and policies, direct project management staff, and work with other department leaders to define, prioritize, and develop projects and programs. The Project Management Office (PMO) defines and maintains the standards of the business processes, generally related to project management. PMO strives to standardize and introduce economies of… Show more Direct and oversee the Program Management Office (PMO) to ensure projects meet organization goals and requirements. Develop and implement PMO processes and policies, direct project management staff, and work with other department leaders to define, prioritize, and develop projects and programs. The Project Management Office (PMO) defines and maintains the standards of the business processes, generally related to project management. PMO strives to standardize and introduce economies of repetition in the execution of projects. Show less

• In charge of a specific Omni Channel projects. • Including Planning, budget, oversee and document all aspects of the specific projects, ensuring that the scope and direction of each project is on schedule. • Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing Quotations; identifying system improvements; implementing change. •… Show more • In charge of a specific Omni Channel projects. • Including Planning, budget, oversee and document all aspects of the specific projects, ensuring that the scope and direction of each project is on schedule. • Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing Quotations; identifying system improvements; implementing change. • Monitoring the progress of projects and make adjustments as necessary to ensure the successful completion of the project.• Establish strong communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project. Show less

Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.Lead and mentor QA team members, as well as manage outside… Show more Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.Lead and mentor QA team members, as well as manage outside contract testers.Develop and execute test cases, scripts, plans and procedures (manual and automated). Show less

• Banking Operations and Project Manager• Reporting directly to Group Head of Banking Operations• Supervised Operations Department units• Solely responsible for creating new products in the Flexcube Banking System• Trained Cyprus, Tanzania & Moscow branch staff on new products.• Supervised and controlled payment relating to Bank card transactions, complying with the Banks policy and procedure.• Liaised with Risk and Internal Audit on all procedures.Specialization… Show more • Banking Operations and Project Manager• Reporting directly to Group Head of Banking Operations• Supervised Operations Department units• Solely responsible for creating new products in the Flexcube Banking System• Trained Cyprus, Tanzania & Moscow branch staff on new products.• Supervised and controlled payment relating to Bank card transactions, complying with the Banks policy and procedure.• Liaised with Risk and Internal Audit on all procedures.Specialization in Flexcube Oracle Banking System • Appointed to be part of the Upgrade Core Team- upgrading “Flexcube” banking software (Oracle)• Prepared the upgraded Flexcube version to going live from UAT Script, Testing Requirements, Sanity Testing in India along with writing the Manual of Procedures for the entire bank regarding the assigned modules• Solely responsible for ten modules of the upgrade, Core Banking, AML, FBME Internet Banking Platform, SMS Banking, Card Integration, Interest, charges, commissions & fees, KYC, MIS, Relationship Pricing and CASA• Performed the automation of card uploading with funds initiated from FBME Internet Banking• Co-ordination of CASA/FCDB/ICCF/ Mobile Banking modules with other core entities of the bank (i.e. risk, compliance, trade finance, operations, and credit Responsible for planning, devising and implementation of the upgrade projects, emphasis on the Banks administrative functions• Performed swat analyst of the current systems, emphasis on all the bank’s core modules• Upgraded profiles of the Security Management System for the bank’s employees• Parameterization and rationalization of the Bank’s interest & charges products and policies/proceduresFBME Bank Ltd Tanzania• Trained and assisted in the UAT of the upgrade of the banking system.• Implemented central Service operations and Client data management for the Bank• Implemented the set-up of a new branch in the banking software. Show less

• Ensuring that all administration procedures relating to client accounts are performed to a high level within the Banks guidelines.• Reporting directly to Head of Customer Services• Managed and Supervised customer Call center and Client Data Management Department units• Manage and coach a team of fourteen employees.• All compliance and audit standards are adhered to and monitored closely.• Assigned as one of the project team to assist with the banks retail branches within… Show more • Ensuring that all administration procedures relating to client accounts are performed to a high level within the Banks guidelines.• Reporting directly to Head of Customer Services• Managed and Supervised customer Call center and Client Data Management Department units• Manage and coach a team of fourteen employees.• All compliance and audit standards are adhered to and monitored closely.• Assigned as one of the project team to assist with the banks retail branches within Africa, Tanzania. The ultimate goal was to train the branch staff in administrative procedures covering all aspects of Customer Service and operational tasks• Implement Audit controls, which allow the regularly monitoring of the branches performances, and provide guidance where necessary, to improve working practices and service levels Show less

• Administrating mortgages and Home Improvement Loans for English residents purchasing properties in the U.K• Reporting directly to CEO of the company• Responsibilities include liaising with the various parties involved, from initiating a mortgage enquiry through to completion and purchase of property• All compliance and audit standards are adhered to and monitored closely • Team supervisor to a team of 6 staff, overseeing the deadlines the company set are met, and customer… Show more • Administrating mortgages and Home Improvement Loans for English residents purchasing properties in the U.K• Reporting directly to CEO of the company• Responsibilities include liaising with the various parties involved, from initiating a mortgage enquiry through to completion and purchase of property• All compliance and audit standards are adhered to and monitored closely • Team supervisor to a team of 6 staff, overseeing the deadlines the company set are met, and customer satisfaction is maintained Show less

• Responsibility of the role was to increase commercial business within the branch.• Promoting the banks commercial services and facilities• Acquiring new Business accounts, both start up and existing established Businesses• Dealing with day to day enquiries and offering practical solutions and assistance to our commercial customers• General Loans and security administration • Being assigned a portfolio of commercial customers, and responsible for regular business reviews… Show more • Responsibility of the role was to increase commercial business within the branch.• Promoting the banks commercial services and facilities• Acquiring new Business accounts, both start up and existing established Businesses• Dealing with day to day enquiries and offering practical solutions and assistance to our commercial customers• General Loans and security administration • Being assigned a portfolio of commercial customers, and responsible for regular business reviews either onsite or at customers premises• Daily monitoring of commercial customer accounts and promoting other services offered by HSBC, to benefit customers business• Being assigned a portfolio of commercial customers, and responsible for regular business reviews either onsite or at customers premises• Other areas of expertise: - Foreign funds transfer, share dealing, wealth management and product sales Show less

• Customer service representative, responsible for the set-up of the New accounts department.• Management of Chief Cashier position.• Customer reception and General loan administration. • Promoting the banks services and facilities• Dealing with day to day enquiries, via face to face, telephone and emails. Offering practical solutions and assistance to our customers

• Oversee the Management and control of thirteen Beauty clinics.• Monitor their performance, service and hygiene standards.• Merchandising the product lines, maintaining product inventory for their estheticians to sell and providing customer service to both the licensed estheticians and clients • Fully train & coach new recruits and existing staff on new procedures and product knowledge.• Responsible for assessing the therapist performance on implementing a quarterly… Show more • Oversee the Management and control of thirteen Beauty clinics.• Monitor their performance, service and hygiene standards.• Merchandising the product lines, maintaining product inventory for their estheticians to sell and providing customer service to both the licensed estheticians and clients • Fully train & coach new recruits and existing staff on new procedures and product knowledge.• Responsible for assessing the therapist performance on implementing a quarterly appraisal review.• Liaise direct with our Beauty product and equipment suppliers in Italy on new developments within the industry, regularly traveling abroad for seminars and training. Show less

• Responsibilities involved implementing sales techniques.• Providing advice and selling, Mortgages, Life Insurance and Pensions• Controlling branch financial accounting records and balancing financial in-house accounts.• preparing audit sheets• Targeted to generate business to increase profit margins

• Promoted through various positions, accounts clerk, supervisor- accounting officer, P.A. to admin Manager, Foreign exchange officer, Money market investment officer • Controlling branch financial accounting records and balancing financial in-house accounts.• Responsibilities included maintenance of accurate book keeping records of all sterling money market investments.• Producing weekly & monthly financial accounts which were maintained to an “A” audit standard.