Maria Potocka Email & Phone Number

London, United Kingdom

• Provided high quality service to the Hotel and Restaurant clientele to ensure a professional image is portrayed at all levels;
• Accepted, organised and prioritised Hotel and Restaurant reservations both in person and over the phone, and informed the clients promptly and efficiently;
• Supervised and coordinated catering department activities and directed staff to provide fast and courteous customer service ensuring a good quality food is served to all guests promptly during events or upon request as.
• Presented menus and created personal dining experience, incl. answering questions and advising on menu items, garnishes, ingredients and preparation methods, and beverages;
• Handled guest requests, incl. food service, meetings and events, travel and wellness with sense of urgency, and addressed any major concerns to the manager in a timely and sensitive manner;

London, England, United Kingdom

• Provided a personable ‘front-of-house client and hospitality service, greeting and acknowledging the guests and escorting them to the assigned table or waiting area whilst troubleshooting last minute requests;
• Interfaced with all clients and Hotel guests to assess food needs, recommend dishes, and upsold beverages, appetisers and desserts; advised on menu items and recipe ingredients;
• Instructed kitchen staff, management, serving staff of the guest orders to ensure dining details were handled properly and all guest concerns promptly addressed;
• Entered orders into the Hotel system to facilitate billing;
• Followed up with diners throughout service to ensure food was prepared to their satisfaction and address additional requests or service needs;
• Accepted telephone bookings and reservations from residential and outside guests;

Scotland, United Kingdom

• Worked in a supervisory role assisting in the service of quality food and beverage products to customers;
• Acted as the first point of contact for the guests inter-face anticipating their needs and resolving issues in a timely and professional manner;
• Managed cultural needs and expectations of the guests through personable approach and providing a high quality dining experience;
• Overcame logistical issues in serving a timely product in adequate quality and presentation, projecting a pleasant and professional image and ensuring adherence to the brand standards at all times;
• Upsold and identified additional revenue opportunities;
• Maintained and adhered to the Company billing policies and procedures;

• Provided an exemplary service to all guests in a luxurious environment;
• Acted as hostess for the Restaurant, incl. accepting reservations and ensuring the highest standards of service for the guests;
• Advised guests on menu choices in food and beverages taking into account any special needs, including allergies and food intolerance;
• Took on additional responsibilities in other hospitality areas on a regular basis, such as English Afternoon Tea Service in the Garden Room;
• Undertook all aspects of cash handling and EPOS reconciliation through to banking.