Maria Potocka Email & Phone Number

London, United Kingdom

• Provided high quality service to the Hotel and Restaurant clientele to ensure a professional image is portrayed at all levels;• Accepted, organised and prioritised Hotel and Restaurant reservations both in person and over the phone, and informed the clients promptly and efficiently;• Supervised and coordinated catering department activities and directed staff to provide fast and courteous customer service ensuring a good quality food is served to all guests promptly during events or upon request as applicable;• Presented menus and created personal dining experience, incl. answering questions and advising on menu items, garnishes, ingredients and preparation methods, and beverages; • Handled guest requests, incl. food service, meetings and events, travel and wellness with sense of urgency, and addressed any major concerns to the manager in a timely and sensitive manner;

London, England, United Kingdom

• Provided a personable ‘front-of-house client and hospitality service, greeting and acknowledging the guests and escorting them to the assigned table or waiting area whilst troubleshooting last minute requests;• Interfaced with all clients and Hotel guests to assess food needs, recommend dishes, and upsold beverages, appetisers and desserts; advised on menu items and recipe ingredients;• Instructed kitchen staff, management, serving staff of the guest orders to ensure dining details were handled properly and all guest concerns promptly addressed;• Entered orders into the Hotel system to facilitate billing; • Followed up with diners throughout service to ensure food was prepared to their satisfaction and address additional requests or service needs;• Accepted telephone bookings and reservations from residential and outside guests;• Prepared tables for meals by setting up linens, silverware and glassware to ensure a world class dining experience for the clientele;• Leveraged my knowledge of beverages, incl. whisky, cocktails and wine by working in the ‘Whisky Bar’ area; • Took an extra job with Off to Work Agency to expand on my knowledge and hospitality experience (regularly placed in The Dorchester, Savoy and Ritz Hotel).

Scotland, United Kingdom

• Worked in a supervisory role assisting in the service of quality food and beverage products to customers;• Acted as the first point of contact for the guests inter-face anticipating their needs and resolving issues in a timely and professional manner;• Managed cultural needs and expectations of the guests through personable approach and providing a high quality dining experience;• Overcame logistical issues in serving a timely product in adequate quality and presentation, projecting a pleasant and professional image and ensuring adherence to the brand standards at all times; • Upsold and identified additional revenue opportunities;• Maintained and adhered to the Company billing policies and procedures;• Allocated tasks to the team and emphasised punctual attendance to each shift to ensure all duties are carried out thoroughly and promptly;• Arranged staff meal breaks for the team members sensibly ensuring staff well-being is exercised at all times;• Ensured safe working practices in line with health and hygiene regulations and maintained high standards of personal hygiene, incl. professional and sharp appearance across the waiting team; • Took care of continuous professional development of the team through regular coaching and training.

• Provided an exemplary service to all guests in a luxurious environment; • Acted as hostess for the Restaurant, incl. accepting reservations and ensuring the highest standards of service for the guests; • Advised guests on menu choices in food and beverages taking into account any special needs, including allergies and food intolerance; •Took on additional responsibilities in other hospitality areas on a regular basis, such as English Afternoon Tea Service in the Garden Room; • Undertook all aspects of cash handling and EPOS reconciliation through to banking.