- Planning and executing promotional activities in support of CRM strategy and in line with business standards.- Approval of promotional content prior to going live.- User journey planning to ensure the optimum customer experience is met.- Reporting campaign performance, customer engagement and recommend/implement strategic changes in order to continue to improve business strategy.- Solely leading headline campaigns during significant periods for the business.- Responsible for innovating and implementing new promotional mechanics in order to remain competitive within the gaming industry from concept through to launch and post evaluation.- Define targeting and segmentation criteria for campaigns while coordinating with the data team to ensure proper segmentation occurs.- Testing and optimising promotions

- Providing support to customers via Live chat, telephone and email; - Reviewing and escalating queries from customers to Superiors when required; - Liaising with internal teams to review queries from customers regarding several topics including payments, technical issues, verification or betting queries; - Resolve product or service problems by clarifying the customer's query; determining the cause of the problem; selecting and explaining the best solution to solve the problem; - Maintaining a positive, empathetic and professional attitude toward customers and colleagues at all times; - Knowing the products and back offices by heart so that I can best help customers in an efficient manner;- Communicating and coordinating with colleagues as necessary; - Ensure customer satisfaction and provide professional customer support; - Being friendly and having an approachable attitude towards daily tasks;

- Engaging with customers on a daily basis; - Listen to what the customers need, and help them find a property accordingly; - Have excellent written and communication skills; - Being friendly and having an approachable manner; - Highly organized; - Have persuasive negotiation skills; - Have an active interest in the property market; - Ability to work under pressure; - Meet targets and deadlines; - In 2017, I ended in Top 5 best agents from the whole Company in Rental Value.

- Host/present Live BlackJack and a number of different Casino games to the camera for live players; - Carry out all Gaming operations, including table administration, the Gaming process and computer monitor administration; - Interact with players verbally and through the live chat system throughout the game in English language; - Work with and relay information to the Live Support Team regarding any operator, system or chat malfunction; - Attend training courses/workshops as required and strive to continually improve my own technical skills and work Flexi time; - Flexible attitude to changing priorities, including changes to shifts and covering colleague absences where required.

- Follow all company and safety procedures and policies and complete safety training and certification; - Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets; - Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with push chairs or disabilities, and thank guests with genuine appreciation; - Speak with others using clear and professional language; - Develop and maintain positive working relationships with others, support team to reach targets and goals; - Help front of house staff and back of house during service, make sure the staff fol- lows procedures, deal with customer complaints and listen and respond appropriately to the concerns of other employees or/and clients needs; - Ensure adherence to quality expectations and standards and identify, recommend and implement new ways to increase organizational efficiency, quality , or cost - savings. - Ensure the restaurant runs efficiently; - Ensure the staff are working together as a team and always help each other where needed and serve as a role model; - Complete opening and closing procedures such as closing the cash, inspect storage areas and restaurant areas for organizations, use of FIFO and cleanliness; - Assist management in disciplining, motivating and coaching the employees;