As a Project Coordinator, my main tasks include:- Helping with the planning, execution, and tracking of iGaming projects from start to finish.- Working with different teams (design, marketing, finance, web) to make sure project goals are met on time.- Monitoring project progress, managing schedules, and identifying any risks or issues.- Keeping track of project documents like plans, reports, and meeting notes.- Assisting the project management team with daily tasks.- Coordinating internal teams and outside vendors to ensure smooth project delivery.- Preparing status updates for stakeholders and management.- Ensuring all projects meet the company's quality standards and industry regulations.

As a Platform Manager, I was responsible for overseeing the development and management of a digital platform, ensuring it met the requirements of both users and stakeholders. My role included:- Defining and implementing a strategic vision for the platform with clear goals and objectives.- Managing the entire product lifecycle, from concept to launch, gathering user feedback, prioritizing features, and ensuring the platform evolves in line with user needs and market trends.- Ensuring the platform maintains high-quality standards, offers a seamless and user-friendly experience, and addressing any issues that arise in a timely manner.- Creating training materials for new employees and providing ongoing support to improve stakeholder satisfaction and engagement.

- Acting as the main point of contact between the client and internal teams to ensure prompt issue resolution.- Developing and maintaining strong, long-lasting relationships with key partners.- Strong analytical and problem-solving skills to assess client needs and market trends.- Developing and implementing strategic account plans to achieve company goals and objectives.- Identifying opportunities for account growth and upselling additional products or services.- Collaborating with internal teams, such as marketing/finance, to ensure coordinated efforts.- Negotiating contracts/rates and agreements with clients, ensuring mutual satisfaction for both parties.

- Guiding employees within the company policies and procedures;- Work with the database and registration potential clients;- Perform internal communications with departments, including IT and Compliance, in order to find solution;- Perform daily monitoring of reporting processes;- Communicating and assisting customers from all-around the world in questions regarding company products and services (via email, chats and phone calls).

Experience:- Conduct interviews with customers via phone/online/face to face;- Analysis of new opportunities and ways of client attraction;- Updating the documents and description of business process;- Administration of the internal cash flow and expenses turnover;- Implementation internal and external marketing plan; - Planning and monitoring company's customer service to ensure optimized interaction between the company and its clients.Results:- Implemented one of the Scrum activities, such as "meetings" in order to set goals and make them clear for the team; - Created script of actions in order to simplify work with objections.