A dynamic, result-oriented leader with over several years of experience in managing operations. Proven ability to drive change and increase productivity by improving the customer/business relationships while reducing costs and increasing revenue. Strong strategic and Management skills; combined with the ability to motivate team members through creative Customer Service techniques which promote a high level of performance among staff. Excellent communication skills used effectively when dealing with both internal and external customers. Successful in achieving targets and deadlines within budget without compromising on service or quality standards