Podkrepi.bg is a transparent online donation platform created by a team of volunteers from the Podkrepi BG organization.

In this position, I have enhanced my organizational skills and attention to detail, crucial for software testing.* I assist in project planning and coordination, ensuring tasks were executed with precision.* Maintain detailed project documentation, tracking progress and milestones.* Collaborate with team members to address project issues and meet deadlines.* Conduct quality assurance checks on project deliverables to ensure client satisfaction.

* Executed pre-flight preparations with precision, ensuring every detail was perfect.* Provided personalized service, anticipating and fulfilling passengers' needs effectively.* Responded calmly to emergencies, implementing protocols efficiently to ensure safety.* Communicated effectively with crew members, fostering a harmonious environment.Working for Emirates Airlines gave me the opportunity to grow in a multi-cultural work environment, working under different time zones, day/night shifts, duty length and pressure of work to be done during short/long haul flights, but at the same time keeping that famous Emirates smile on.I've been recognized by the guests and my manager for excellent service and perfect time management performance. Also, I am certified in Air Safety and Rescue problems at the Emirates Cabin Crew College, Dubai.

* Provided customized hosting advice* Boosted sales with extra services* Provided prompt support, and market insights to enhance client satisfaction* Educated clients on web hosting capabilities

Through proactive sales tactics and effective communication, I ensured high levels of customer satisfaction and contributed to the company's success.Sales Responsibilities:* Provide guidance and assistance to customers in choosing the right hosting plans and upgrades to fit their needs.* Upsell additional services and features to existing customers to increase revenue and customer value.Customer Service Responsibilities:* Provide responsive support via email, chat, and phone.* Stay informed on industry trends to better assist customers.* Address customer concerns and escalate complex issues to appropriate teams for resolution.* Educate customers on how to use web hosting features and tools effectively.* Stay updated on industry trends and competitors' offerings to better serve customers and stay competitive.

On this position I was working closely with the tech team in Bulgaria on developing a new reservation system covering hotels and lodges in South Afrika. I had the chance to work 1 month at the company's hub in Johannesburg where I gained experience in selling premium hotel reservations to customers from around the Globe.