• Key Project Lead supporting Customer Master release activities for SAP S4 HANA. • Support and manage testing cycles, data migration, data cleansing and data validation. • Utilize project management routines/methodologies as needed to ensure solutions, tools, reports and data in support of SAP ECC to S4 HANA transition. • Provide analytical support to data migration, extraction and validation of customer data loads from various systems (Informatica MDM, Salesforce, CRM, SAP ECC, to S4 HANA).

• Responsible for maintaining the integrity of the customer database in MDM, SAP and Oracle systems. • Oversee various processes that feed data to and from designated systems and the daily management of such. • Ensure changes or requests for change made to the data structure or system. • Review thoroughly and understand full impact to downstream processes and systems. • Alert management and other downstream stakeholders to potential issues and solutions. • Assist in design, set-up and maintenance of customers and customer relationships in Oracle and SAP as they transition to S4 HANNA. • Training of such to other team members and impacted groups.

Manage and validate pricing and margin accuracy for active and expiring pricing files across business units (S/O) ● Manage all pricing entry in SAP to include standard price list, customer specific pricing, rebates and off invoice for pricing and its relationship to Master Data in SAP. ● Maintain integrity of Pricing and Customer Master through proactive maintenance of various master data components – accountable for the accuracy/updates of this critical data and its immediate impact on sales, shipments, pricing, finance and invoicing. ● Collect, communicate, record, track and verify data and information from multiple sources to ensure pricing and master data accuracy. ● Identify root cause issue for all order and pricing discrepancies, advise corrective action to eliminate future occurrence, reducing customer chargeback deductions and short payments. ● Partner with stakeholders, including external customers, IT, Sales, EDI, GDSM, Warehouse, Item Master and Customer Care to understand current and future business needs; proactively work with stakeholders to identify business process changes. ● Continuous improvement processes and training of impacted departments regarding order and billing discrepancies. ● Responsible for all related ERP testing for system implementation, patches and new releases and data cleansing. ● Initiate, document and implement process solution/improvement for pricing discrepancies and training, when needed. ● Collaborate with cross functional partners to resolve complex issues affecting pricing of orders and order discrepancy in Master Data. ● Analyze and research short payments and chargebacks for all customer accounts. Identify issues, and training of such both internally and externally. ● Resolve SAP order issues for customer service, sales, EDI and management teams for pricing, master data hierarchy and system pricing changes ● Vetting of all EDI orders-. Identify issue, resolution and training with cross functional team.

Manage and validate pricing and margin accuracy for active pricing files as well as upcoming expiring pricing and purging of expired pricing.Identify and manage SAP pricing conditions for entry and upkeep across all businesses (Retail and Foodservice). Manage & Validate Master Data and pricing hierarchy for S/OIdentify root cause issue for all pricing discrepancies, advise corrective action to eliminate future occurrence, reducing customer chargeback deductions and short payments.Training of root cause issue with customer care, supply chain, finance concerning data and pricing.Initiate, document and implement process solution/improvement for pricing discrepancies and training, if needed.Collaborate with cross functional partners to resolve complex issues affecting pricing in orders and reporting.Analyze and research short payments and chargebacks for all customer accounts in relation to pricing and master data. Develop process to avoid issues of identified issue both internally and externally.Work with Distributors regarding operator agreement contracts and upkeep associated with pricing, validity, reporting and chargebacks.Resolve SAP order matters for customer service, sales, and management team users regarding pricing, master data hierarchy and system pricing changes.

Manage and coordinate with appropriate business unit and sales to implement departmental price increases/decrease for list, distributor, and customer specific pricing used to generate improved profit and revenue based on market and raw material changes.Manage daily pricing changes by sales and business unit based on information received from sales team and as defined by pricing process. Obtain proper approvals and gathering necessary pricing variants to determine how pricing will be entered, how it will affect the system for order entry and sales reporting.Resolve minor technical CRM matters for CRM customer service, sales, and management team users regarding quality system performance. Analyze pricing report data from pricing source systems and communicate to sales, business manager & finance regarding key accounts. Prepare and analyze pricing reports monthly. Work with CSR, sales, and credit teams, working to track invoice accuracy trends, first time right pricing, pricing exceptions, pricing discrepancies from customer and manual pricing trends to minimizing the occurrences of inaccurate invoicing. Collaborated on global pricing initiative to improve front end communication, pricing process, and implementation to standardize pricing across company entities. Collaborated on North America training materials based on standardized global pricing initiative for sales and customer service teams. Train, manage, and develop skills and knowledge of customer service and sales regarding CRM usage and organizational pricing practice to increase consistency in performance, ensure worker satisfaction, and productivity.

Primary steward of data entered in MDM (Master Data Management) Files in SAP 6.0 for Sales Orders and Credit modules.Research, validate, and enter data into SAP Master Files for sales & customer service through Dun & Bradford (DNB), internet, sales, customer service, and direct customer contact.Supervise and lead receipt, review, and updates for SAP Master File change request as defined by global business processes.Identified and researched data integrity issues, validating the accuracy of SAP data transferred from Pricing, Credit, Customer Contracts, Tax Exemption, and Sales Logix systems. Analyzed, audit, and reconciled the processing and external feeds to decision support systems. Maintain Global and North America Polices and Procedure manuals for MDM.Initial Implementation and upkeep of Sales Logix CRM database for North and Latin America.Coordinate MDM implementation changes and update roll out for assigned business.Audit accuracy, completeness, and quality of data provided by Data StewardsResearched, trained, and communicated all upstream and downstream MDM impacts regarding changes to all levels of management, sales force, customer service, finance, and credit.Protected information and materials provided to third parties (e.g., consultants, vendors, suppliers) through procedural compliance and confidentiality agreements as necessary. Contribute to Global MDM Team regarding changes, issues, and projects for Master Data Files and Share Point.Project Lead, Collect Process North America. Global Master Data/Credit/Material Master project member, Tax Jurisdiction Project and EDI Project team member.Weekly audits of Customer Service orders for SAP and CPK process compliance. Customer PO’s to order entered and final invoices for; accuracy, data, Inco-terms, pricing, tax codes, requested final documentation, correct sourcing plant, and compliance to Master Data and department policy. Meet with CS Manager & Member for discussion and training.