Maria Rodriguez Email and Phone Number

Support 20+brands in sleepwear and intimates including DKNY, Kensie, CHAPS, JCP, Kohl’s, Eileen West and other Private Labels. Responsible for approval of lab-dips, quality, pattern, and size of all brands. Responsible to deliver design aesthetic as well as meeting all product and test requirements. Work with full range of trim types and some packaging items. Communicate daily with overseas on trim and production issues to ensure timely deliveries. Attend post-market reviews. Handle all customer service inquiries and complaints. Negotiated favorable cost and terms possible with suppliers. Collaborated with both overseas and domestic vendors to identify all issues on new development trims and prior production trims partner with Pre-production and design to review initial design boards for upcoming seasons to explore concepts, trim request and trends.Advised factories of company nominated suppliers. Worked closely with design on development approval, purchasing trims overseas and domestic.

Managed team of customer service reps to ensure high level of customer satisfaction amongst all business partners and assigned territories. Handled inquiries for sales and marketing tools, complaints, billing questions and payment extension/service requests. Interfaced daily with accounting, sales, new business, and operations. Directly managed all high revenue accounts  Processed payments, adjustments, returned checks, refunds and credits.  Identified problems within the system and successfully resolved these issues  Corresponded by telephone and in writing to quickly and successfully resolve issues

Managed 15 divisions, including Jones Sport, Jones Signature, Polo Jeans, Nine West, Jones Country, Jones Studio, Jones Jeans and Kasper Sport, supervising a team of 10. Responsible for domestic trim and offshore manufacturing as the key decision maker for style placement of sales-men samples/production and price negotiations. Communicated daily with overseas on trim issues and production to ensure timely deliveries.  Established new trim resources.  Developed and maintained excellent vendor relationships to ensure profit margins. Consulted on several key projects as company expert in trim sourcing and development.