Leading and managing projects that have helped reduce billing losses, working with different agile and scrum masters teams. Allocated the whole organization across different projects in PPM optics. Managed and guide cross-functional teams and oversee projects from beginning to end. Addressing project issues, and effectively collaborated with organization managers. I excel in customer engagement, innovation, and problem-solving. In addition, I analyzed and prepared reports for extended leadership by pulling data from PPM optics that have helped stakeholders make informed decisions.

As Trust and Safety Project Manager, I led a team of 14 raters dedicated to labeling harmful content. We reviewed and categorized online content, such as text, images, and videos, to identify and remove harmful material. Collaborating closely with cross-functional teams (XFN), engineers, product managers, data scientists, and directors, I oversaw different ML projects from beginning to end. By analyzing large datasets, I identified trends and patterns that helped with the development and launch of new classifiers on the MK platform, significantly enhancing user safety. I also implemented a robust QA process to ensure data accuracy and rater consistency, leading to a 30% decrease in the escalation queue and overall improvement in project quality.Additionally, I played a key role in assessing project risks, developing guidelines, and handling raters escalations. Utilizing tools such as SQL, Tableau, and Google Sheets, I generated analytical insights and trends from the projects, that helped stakeholders to make informed decisions. Skills: Communication - SQL · Leadership - Project Management - Data Analysis · Microsoft Office - Microsoft Excel - Google Sheets - Data Analyst - Project Management - Tableau - Pivot Tables

Managed and coordinated multiple speech-to-text projects on Google Cloud AI, developing and testing chatbots using Dialogflow. Led IVR testing, collaborating with engineering teams and external vendors. Leveraged SQL, Google Sheets, and BigQuery to analyze chatbot performance and customer sentiment, driving data that helped to understand customer feedback. Skills: Communication - SQL · Google Docs - Google Drive -Task Management - Data Analysis · Microsoft Office - Microsoft Excel -Microsoft Word - Google Sheets - Data Analyst - Project Management - Tableau - BigQuery

As a Trust and Safety Data Analyst Leverage SQL to extract and analyze user data, providing actionable insights to drive Messenger's young adult and teen strategy. Build and maintain data pipelines, create insightful reports, and empower the product team with self-service analytics capabilities. Contributed to content safety by reviewing and categorizing online content to identify and remove harmful material.Skills: Communication - SQL · Google Docs - Google Drive -Task Management - Data Analysis · Microsoft Office - Microsoft Excel -Microsoft Word - Google Sheets - Data Analyst - Project Management.

Promoted to the triage team and specifically responded to maximum priority global customers. Researched high profile business T1 Points of Interest listing inconsistencies on Google Maps, managed from 10 to 15 onsite projects with cross-functional teams, created guidelines, tested new projects, improved the end-user experience. Skills: Attention to Detail - Communication - SQL · Google Docs - Google Drive -Task Management - Data Analysis · Microsoft Office - Microsoft Excel -Microsoft Word - Google Sheets - Data Analyst - Escalations - Customer Support - Online Research .

Created, tested and executed multiple pilot programs and projects simultaneously across local sites which improved workflows quality, content integrity and the user experience.Skills: Communication - Google Docs - Google Drive -Task Management - Data Analysis · Microsoft Office - Microsoft Excel -Microsoft Word - Google Sheets - Online research - Google Maps.

Ran daily quality checks on multiple POI’s to ensure integrity and accuracy of maps listingsSkills: Attention to Detail - Communication - Google Docs - Google Drive -Task Management - Microsoft Office - Microsoft Excel -Microsoft Word - Google Sheets - Online research - Quality Assurance - Google Maps.

Functioned as Data Quality Specialist for Localization & Mapping, in the U.S. and LATAM markets.Skills: Attention to Detail - Communication - Google Docs - Google Drive -Task Management - Microsoft Office - Microsoft Excel -Microsoft Word - Google Sheets - Online research - Quality Assurance - Google Maps.

Led a 15-person team in developing workflow optimizations, internal policies, and analytical processes for Google Maps Mexico. Cultivated a high-performing team through mentorship, coaching, and leveraging deep cultural and geographic knowledge.Skills: Communication - Google Docs - Google Drive -Task Management - Microsoft Office - Microsoft Excel -Microsoft Word - Google Sheets - Online research - Quality Assurance - Google Maps.

-Contributed as a QA Tester, articulated and created policies and data quality improvements of Google Maps Mexico.Skills: Communication - Google Docs - Google Drive -Task Management - Microsoft Office - Microsoft Excel -Microsoft Word - Google Sheets - Online research - Quality Assurance - Google Maps.