Maria Roque Email & Phone Number

San Francisco Bay Area

• Designed a comprehensive product roadmap for marketplace sellers, resolving invalid seller address challenges and introducing a Failed Delivery Fee, resulting in $637K annual savings.
• Conceptualized RaaS (Returns As A Service) for marketplace sellers who do not have the opportunity to have a US Return address with a potential upside of $11M.
• Hosted monthly business reviews (MBR), presenting performance insights and driving strategic discussions with executive leadership.
• Managed cross-functional projects from initiation to completion, ensuring clear scope, stakeholderalignment, and timely delivery.
• Gather and integrate data from various sources across the supply chain, including ERP systems, logistics providers to identify low volume performers and influence Walmart discretion to their agreements savings of $2M
• Developed optimization models and algorithms to recommend actions that improve supply chain efficiency, reduce costs, and enhance user experience which identified fraudulent sellers.

San Francisco Bay Area

• Oversee E2E furniture & bedding operation in 200,000 SQ ft facility responsible for 120M in delivered sales to over 90K customers throughout 802 delivery zip codes.
• Develop succession planning, Managed KPIs, Maintained Min Max levels, review staff plans.Serviced 33 furniture galleries in N. California with a team of 4 direct and 75 indirect
• Modernized and developed new standard operating procedures enhancing customer service options in tiered levels including white glove premium service, Threshold delivery, and customized room placement selection.
• Cost budgeting purchase requisition/ request for proposal to change carrier and evaluate bid proposals and overall cost of delivery, managed operation for sales, delivery, returns, and exchanges.
• Solely managed Safety, Finance, Human Resources, Tech, and Asset Protection, and People leader for northern California during covid.
• Led comprehensive onboarding process for new carriers including training on route creation, system proficiency, yard management, customer service protocols, and performance metric tracking resulting in 100% OTD.

• Managed Operations through North America for two contracts (Amazon and Tesla).
• Managed a team of 7 salaried area managers leading a staff of 117 floor associates
• Evaluate and drive production performance including KPI, FIFO, production quality, and lean practices
• Introduced functional tactics and trained other facilities to demonstrate industry best practices.
• Partner with HR to ensure staffing meets productivity needs.
• Ensure safety regulations compliance

• Managed a team of 5 salaried area managers leading a staff of 117 floor associates
• Evaluate and drive production performance including KPI, FIFO, production quality, and lean practices
• Assessed better opportunities for churn to be within 45-minute metrics.
• Proposed organizational change for CMC direct customer toting process for Tesla by providing process improvement, program management and 5S.
• Conducted internal assessments, provided best disciplines and proposed organizational change for the shipping and toting line in order to improve quality by adding additional production lines with rapid andon response.
• Introduced functional tactics and trained other facilities to demonstrate industry best practices.

Newark, CA

-Manage a team of 25 associates leading the logistics of the sort center.-Monitor project execution and ensure that project delivery meets appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program.-Provide analytic support of existing Supply Chain/Logistics Business processes (including Fulfillment.

Patterson, CA

• Online retailer, electronic commerce, and cloud computing services. Manufacturer and seller of electronics, and home devices such as Amazon Echo, Kindle, and other home items. Amazon strives to be the most customer.
• Managed a team of 20 associates leading the ship dock department
• Ensure that shipments are allocated to the correct chutes and routed to appropriate trailers
• Assure correct BOL are handed to driver during critical departure times and that all shipments are departed by the expected ship date to ensure customer satisfaction
• Build, Maintain, and grow relationships with carriers such as UPS, FedEx Ground, FedEx Express, DHL, USPS, JB Hunt, Werner Enterprises, and more
• Manage proper inventory of empty trailer pool using min max levels and communicating those levels to the transportation team

Fontana, CA

• CTDI provides Integrated, One-Stop Service Solutions to the global telecommunications industry. The solutions leverage 38 years of industry-leading engineering and repair capabilities, high-volume inventory management.
• Managed a team of 200 staff developing technical solutions for our clients
• Responsible for measuring and driving performance of production including key performance indicators, FIFO, production quality, and attaining the necessary technical support to ensure the success of the program.
• Assessed better opportunities for churn to be within 24 hour metrics
• Proposed organizational change for EZ Connect line for direct customer orders for Time Warner Cable by providing process improvement, program management, and 5s.
• Reduced pick and pack time to 1 min 20 seconds by developing relationships and programs with IT that would better integrate a customer response.

Greater Los Angeles Area

-Support and improve business processes. -Prepare and organize the office during transitions-Seek and identify third party logistics for office logistics -Ensure proper care of the library and specific law book collectors collections-Develop improvement tactics for meetings

San Bernardino, CA

• The Institute of Applied Research and Policy Analysis at California State University, San Bernardino, is a full-service consulting and applied research organization. The purpose of the institute is to provide a variety.
• Organize date entry into Wincati software
• Prepared timesheets for manager and human resources review
• Monitor telephone interviewers and provided interviewers with improvement skills to better strengthen our service.
• New hire training
• Provided technical assistance troubleshooting software applications

Beverly Hills, CA

• Sony Music entertainment is global recorded music entertainment company that manages local and international superstars. This includes a vast majority of historical recordings.
• Properly recoded data into FTD software
• Effectively organized licenses by mass media category
• Reviewed licenses from Artist such as Michael Jackson, Beyonce, Alicia keys, T-Pain, etc.
• Mailed out licenses and received request for licenses
• Received School Credit for Internship

Masters Of Business Administration, Human Resources

Bachelors Of Arts, Communication Studies