Maria Roque Email & Phone Number

San Francisco Bay Area

• Designed a comprehensive product roadmap for marketplace sellers, resolving invalid seller address challenges and introducing a Failed Delivery Fee, resulting in $637K annual savings.• Conceptualized RaaS (Returns As A Service) for marketplace sellers who do not have the opportunity to have a US Return address with a potential upside of $11M.• Hosted monthly business reviews (MBR), presenting performance insights and driving strategic discussions with executive leadership.• Managed cross-functional projects from initiation to completion, ensuring clear scope, stakeholderalignment, and timely delivery.• Gather and integrate data from various sources across the supply chain, including ERP systems, logistics providers to identify low volume performers and influence Walmart discretion to their agreements savings of $2M• Developed optimization models and algorithms to recommend actions that improve supply chain efficiency, reduce costs, and enhance user experience which identified fraudulent sellers.• Initiated and implemented continuous improvement programs to enhance service levels and productivity within the return centers such as Returns Label Improvements, QR implementation, and drive up returns.• Utilize data analytics to monitor key performance indicators (KPIs), identify fraud trends, and provide actionable insights for decision-making to support 5 Return centers• Oversee key reverse logistics projects from conception to completion, ensuring alignment with business goals and timelines.• Identify and integrate advanced technology solutions (e.g., warehouse management systems,transportation management systems) to drive automation and efficiency

San Francisco Bay Area

• Oversee E2E furniture & bedding operation in 200,000 SQ ft facility responsible for 120M in delivered sales to over 90K customers throughout 802 delivery zip codes.•Develop succession planning, Managed KPIs, Maintained Min Max levels, review staff plans.Serviced 33 furniture galleries in N. California with a team of 4 direct and 75 indirect•Modernized and developed new standard operating procedures enhancing customer service options in tiered levels including white glove premium service, Threshold delivery, and customized room placement selection resulting in 98% NPS score. •Cost budgeting purchase requisition/ request for proposal to change carrier and evaluate bid proposals and overall cost of delivery, managed operation for sales, delivery, returns, and exchanges. •Solely managed Safety, Finance, Human Resources, Tech, and Asset Protection, and People leader for northern California during covid. •Led comprehensive onboarding process for new carriers including training on route creation, system proficiency, yard management, customer service protocols, and performance metric tracking resulting in 100% OTD. •Utilized historical data and market trends to forecast peak season demand, leading to a 10% improvement in resource allocation.

• Managed Operations through North America for two contracts (Amazon and Tesla).• Managed a team of 7 salaried area managers leading a staff of 117 floor associates• Evaluate and drive production performance including KPI, FIFO, production quality, and lean practices• Introduced functional tactics and trained other facilities to demonstrate industry best practices.• Partner with HR to ensure staffing meets productivity needs. • Ensure safety regulations compliance• Oversee the variance bucket from the customer inventory to ensure accuracy.

• Managed a team of 5 salaried area managers leading a staff of 117 floor associates• Evaluate and drive production performance including KPI, FIFO, production quality, and lean practices• Assessed better opportunities for churn to be within 45-minute metrics.• Proposed organizational change for CMC direct customer toting process for Tesla by providing process improvement, program management and 5S.• Conducted internal assessments, provided best disciplines and proposed organizational change for the shipping and toting line in order to improve quality by adding additional production lines with rapid andon response.• Introduced functional tactics and trained other facilities to demonstrate industry best practices.• Plan and monitor daily staffing schedules and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives. • Acted as champion for safety committee, proposed changes to promote safe work environment and associate voice• Conducted performance reviews for salaried reports • Experienced in WMS, MES, PUTTY, YMS

Newark, Ca

-Manage a team of 25 associates leading the logistics of the sort center.-Monitor project execution and ensure that project delivery meets appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program.-Provide analytic support of existing Supply Chain/Logistics Business processes (including Fulfillment, Sortation, and Transportation Management processes).-Establish, maintain and grow relationships with carriers such as UPS, FedEx Ground, FedEx Express, DHL, USPS, JB Hunt, Werner Enterprises, OnTrac, JWL and others.-Manage proper inventory of empty trailer pool using min max levels and rerouting trailer to ensure levels are meet.-Work cross-functionally with engineering team to create route books to ensure OTE to DDU.-Manage and maintain a frugal CPP and manage the DDU in Northern California region.-Drive final mile transport of 1.5 million packages a week ensuring that SLAs are consistently met.-Maintain and promote performance metrics such as trailer utilization and Virtual Physical Mismatch.-Develop associates career plans to drive leadership development. Build associate morale by designing systems of appraising the performance of individual employees.-Partner up with broader logistics team to improve overall key operational tacticsKey Achievements:-Consolidated 28 routes to improve CPP overall organization savings almost $9K.-Improved CPT from 12% to 100% by providing overall best Amazon Logistics Practices.-Increased carrier final mile transport scan percentage from 84% to 94%.

Patterson, Ca

Online retailer, electronic commerce, and cloud computing services. Manufacturer and seller of electronics, and home devices such as Amazon Echo, Kindle, and other home items. Amazon strives to be the most customer eccentric company on earth. • Managed a team of 20 associates leading the ship dock department• Ensure that shipments are allocated to the correct chutes and routed to appropriate trailers• Assure correct BOL are handed to driver during critical departure times and that all shipments are departed by the expected ship date to ensure customer satisfaction• Build, Maintain, and grow relationships with carriers such as UPS, FedEx Ground, FedEx Express, DHL, USPS, JB Hunt, Werner Enterprises, and more• Manage proper inventory of empty trailer pool using min max levels and communicating those levels to the transportation team• File freight claims and escalate cases as needed by business needs• Work with team members to evaluate, prioritize, and projects aimed toward process improvements• Ensure that SLA and standard procedures are followed• Maintain and promote performance metrics such as trailer utilization, late truck report, and physical/ virtual match• Develop associates to become leaders within the organization and have highly qualified associates in the right positions • Build associate morale by providing friendly competitions and immediate feedback • Maintain cross training programs to ensure all roles are filled• Develop Solutions to optimize the resources of the organization• Promoted safety awareness to pit drivers by adding additional pedestrian crosswalks for associates to safely cross• Reduced virtual trailer tractor addition a process that takes between 5-8 minutes by adding a virtual box truck instead and reducing this process time by 2.5 minutes• Changed box sortation process by altering the floor plan to better align sorts by heavy volume

Fontana, Ca

CTDI provides Integrated, One-Stop Service Solutions to the global telecommunications industry. The solutions leverage 38 years of industry-leading engineering and repair capabilities, high-volume inventory management and logistics expertise supported by customized web-based IT systems and applications for Time Warner Cable. • Managed a team of 200 staff developing technical solutions for our clients• Responsible for measuring and driving performance of production including key performance indicators, FIFO, production quality, and attaining the necessary technical support to ensure the success of the program. • Assessed better opportunities for churn to be within 24 hour metrics• Proposed organizational change for EZ Connect line for direct customer orders for Time Warner Cable by providing process improvement, program management, and 5s.• Reduced pick and pack time to 1 min 20 seconds by developing relationships and programs with IT that would better integrate a customer response.• Conducted an internal assessment and provided best disciplines as well as proposed organizational change for the EZ connect line in order to improve quality by adding additional production lines. • Processed defective units into the repair process packed, shipped, and received units. • Provided training to other facilities to demonstrate overall best practices. • Chairperson for safety committee proposed changes to promote safe work environment, kept minutes for committee, and records for committee.• Worked with logistics to compile all orders in a timely manner.• Drove forklift to drop work for operations.• Improved inventory process FIFO.• Introduced functional tactics. • Suggested best disciplines and operational excellence.

Greater Los Angeles Area

-Support and improve business processes. -Prepare and organize the office during transitions-Seek and identify third party logistics for office logistics -Ensure proper care of the library and specific law book collectors collections-Develop improvement tactics for meetings

San Bernardino, Ca

The Institute of Applied Research and Policy Analysis at California State University, San Bernardino, is a full-service consulting and applied research organization. The purpose of the institute is to provide a variety of research and consulting services to public agencies, business organizations, and individuals within the university's service area.• Organize date entry into Wincati software• Prepared timesheets for manager and human resources review• Monitor telephone interviewers and provided interviewers with improvement skills to better strengthen our service.• New hire training • Provided technical assistance troubleshooting software applications• Answer phone calls and explained research to prospective interviewees.• Improved overall production by implementing friendly competition• Completed organizational personal goals within an hour surpassed organization goals

Beverly Hills, Ca

Sony Music entertainment is global recorded music entertainment company that manages local and international superstars. This includes a vast majority of historical recordings.• Properly recoded data into FTD software• Effectively organized licenses by mass media category• Reviewed licenses from Artist such as Michael Jackson, Beyonce, Alicia keys, T-Pain, etc. • Mailed out licenses and received request for licenses• Received School Credit for Internship

Masters Of Business Administration, Human Resources

Bachelors Of Arts, Communication Studies