Consolidated tools which saved $700/month and structured the QA Team.• Coached team to categorize tests and use the use of the tracking tools • Implemented compliance activities and installation for the IOS and Android play stores. • Managed offshore team and all QA/UAT environments.• Conducted daily bug triage meetings with development and product management.• Moderated Risk Analysis of the Software releases.

Introduced and Implemented Jira and transitioned teams from TFS to Jira• Worked with various teams throughout Connection to promote Agile and Jira .• Researched and implemented Jira plugins. • Jira Administration, created projects, workflows, performed installation and upgrades.• Created a BDD framework for test automation. • Consolidated tools saving costs.

Researched and Implemented the Xamarin tool for mobile app testing, saving time and money• Tested custom handheld devices and mobile cellular applications manually and using Xamarin.• Administered and maintained Jira plugin Zephyr.• Triaged support requests and respond to outages.• Created and maintained Confluence Self-help pages Jira Groups.• Constantly conducted research for emerging technologies and solutions.

Developed automation frameworks and components using QTP, VB and C# and introduced Jira. • Managed a team of automation testers local and offshore.• Managed QC and later Jira administration, installation, maintenance and configuration.• Managed the QC to Jira transition• Performed Functional, Sanity, Usability, Comparability and Regression testing.• Collaborated with Engineering and Product Management to develop solutions.

Acted as SCRUM Master for several projects after gaining SCRUM Master certification.• Developed automation scripts using QTP to replace all regression and Sanity test efforts.• Managed a team of automation testers local and offshore.• Managed Rally administration, installation, maintenance and configuration (primary and warm backup) and is the ‘go to' person agile consultations and customizations.• Collaborated with Project Managers/Support /Developers, removing blockers, grooming the backlog and identifying KPIs.• Created and conducted User Acceptance Testing (UAT) with the customer.• Developed and created the Function Libraries in QTP.• Worked as Level III 24X7 Production Support for the Framework and for the back-end systems.• Took part in the resolution of production cases that are sent to our group.• Set up the Hybrid Automation Framework for QTP and VB Script and C#