I have 10 years of experience in the Call Center Industry in the Philippines, where I became proficient in both written and spoken English. Throughout those years, I worked in customer service support and debt collection for a US-based credit card company. I am highly comfortable engaging with customers through phone calls and chat, consistently delivering a world-class customer experience, which is my strong suit.As an acting Team Lead, I managed a team of employees, motivating them to perform efficiently. I was responsible for setting daily objectives, developing reward systems to boost productivity, and ensuring a positive work environment for both new and seasoned workers. I also served as a bridge between the team and upper management, communicating any issues and working together to meet business goals effectively. My focus was always on fostering open communication to maintain a healthy and productive workplace.In my role as a Quality Analyst, I ensured that products and services adhered to established quality standards. I was responsible for monitoring and evaluating processes, products, and services to maintain high levels of performance and satisfaction.In addition to my customer service background, I have transitioned into the field of private investigation, where I apply my analytical skills and attention to detail to gather and analyze crucial information for clients. Whether conducting surveillance, performing background checks, or collecting evidence, I am committed to delivering accurate and reliable results. My extensive experience in customer interaction, management, and quality assurance allows me to handle sensitive matters with professionalism and efficiency, providing thorough investigations and maintaining client trust.
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Chief Executive OfficerEliteva SolutionTacoma, Wa, Us
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Private InvestigatorDrews Legal Llc Jun 2023 - PresentUnited StatesPrivate Investigator Job DescriptionA Private Investigator (PI) is responsible for conducting investigations to gather facts and information on a wide range of cases. They assist individuals, law firms, insurance companies, and businesses by providing crucial evidence for legal, financial, and personal matters.Key Responsibilities:Surveillance:Monitor individuals or groups involved in legal or criminal matters.Record video, photos, or written evidence of activities for use in court or private cases.Conduct covert operations to gather information without being detected.Background Checks:Investigate a person's criminal, financial, and employment history.Verify personal information, such as education, credit reports, and licenses.Use online databases, public records, and proprietary tools to gather information.Interviews & Evidence Gathering:Conduct interviews with witnesses, claimants, or persons of interest.Collect, document, and analyze evidence such as documents, audio recordings, or digital data.Testify in court regarding findings or provide reports to attorneys and clients.Legal and Corporate Investigations:Support law firms with evidence collection for lawsuits and legal disputes.Investigate corporate misconduct, including employee fraud, embezzlement, or regulatory violations.Conduct internal audits or background checks for businesses.Insurance Fraud Investigation:Examine claims for potential insurance fraud, focusing on personal injury, workers' compensation, or property damage.Interview witnesses, assess accident reports, and gather medical records to validate claims.Domestic Investigations:Investigate cases related to family matters, such as infidelity, child custody disputes, or missing persons.Conduct surveillance and provide evidence for use in family court or private disputes.Handle sensitive personal matters discreetly and professionally.
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Customer Service Representative / General Virtual Assistant /SmmIqor Jun 2013 - Sep 2024My goal as an individual is to ensure the development of the business by providing administrative support with saving time money space for the company. I worked as a CSR and acting team lead to help other businesses through the skills that I have gained through education and past job experiences while on the other hand, it hones my skills and provides an additional field of expertise that can help me in the future. My mission is to lead my clients to reach their desired long-term goals and generate a team or individual contributor who can provide the most highly profitable sales and excellent customer service to my clients. Provide world-class reliable Assistants to business owners so they can save time and focus on their priorities and achieve work-life balance.Take businesses to the next level by increasing profitsProvide affordable yet quality professional servicesCreate the best possible pool of skills and talent -
Collections SpecialistIqor
Maria Sarmiento Education Details
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Skill Power Institute - Antipolo City, RizalCollege
Frequently Asked Questions about Maria Sarmiento
What company does Maria Sarmiento work for?
Maria Sarmiento works for Eliteva Solution
What is Maria Sarmiento's role at the current company?
Maria Sarmiento's current role is Chief Executive Officer.
What schools did Maria Sarmiento attend?
Maria Sarmiento attended Skill Power Institute - Antipolo City, Rizal.
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Maria Fernanda Roa
Strategic Consultant | Meetings & Events Operations Expert | Business Strategy & Account Management | Cross-Functional Team Leadership | Seeking New Opportunities In The U.S.New York City Metropolitan Area -
1jpmchase.com
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3handson-design.com, handson-design.com, handson-design.com
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2gmail.com, kennesaw.edu
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