I have been working with Fraser Hart for four years and it has taught me that a sales role is so much more than what it is perceived to be. I have increased my own confidence, self-esteem, communication skills, people skills and sales skills actively throughout this role. Due to the nature of this sales role to be a professional one, below are key duties I attain within the role:▪️Achieving monthly targets and setting new goals each month to enhance key performance indicator’s (KPI’S) and personal development throughout the sales position for perfected sales.▪️Using forms of E-learning such as apps, video training, in-store role-play situational based training, and team training to enhance product knowledge on jewellery brands/watch brands and sales technique.▪️Sustaining customer loyalty through the use of follow-up emails and ensuring a professional after sales services building brand loyalty and creating my own returning customers. ▪️Increasing sales and customer footfall through use of actively window approaching customers, building rapport with every customer from the very beginning of the sales process.▪️Maintaining and enforcing strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 pandemic to ensure both employee safety and customer satisfaction.▪️Maintaining and cleaning window displays for visual aesthetic and consumer attraction.▪️Anticipating customer needs and providing a customised and personal service whilst upholding store standards and values to ensure customer satisfaction.▪️Guiding customer choice by successfully finding their ideal style of jewellery to suit the occasion.▪️Meticulously handing point of sale system transactions including credit, cash, exchanges, returns, and refunds, as well as, giving customer payment options for purchase of goods.▪️Actively keeping customers informed of latest promotions, product benefits, lifetime cleaning guarantee and repair services.

I worked in Search Consultancy as part of a career ready programme. During my time at search consultancy I worked in a small team with other interns on a project on “how will social media be used by people to job hunt in year 2020?”. I was team leader and in doing so I stayed motivated, committed and creative in the ideas I brainstormed for the future of recruitment. Alongside the project I built my communication skills with one of the board of directors during my time at Search Consultancy, as she was also my mentor. The end result for the project was executed in a presentation in which me and my team built materials such as making videos based on our ideas, collected data through surveys, and using statistics to perform the presentation. Some other skills I built on during the internship were proficiency in using Microsoft excel, word and outlook, assisting the administration team, and leadership skills as I delegated tasks and negotiated ideas with my team. At the end of this programme I received a certificate from the career ready experience in fulfilling the requirements for the given task during the internship.