Maria Savin Email & Phone Number

Toronto, Ontario, Canada

Milton, Ontario, Canada

• Managed internal and external client activities, scheduling, providing customer support, and conducting administrative functions to optimize daily operations for clients in Quebec and Atlantic regions, ensuring.
• CWB registration support for 50+ customers.
• Managed clients’ registration schedules
• Reviewed client files to ensure all information is up to date.
• Support Fusion app questions and issues from Auditors, Sales, QA team.
• Mapped processes and assigned resources into internal ERP (Fusion/CRM)

Bucharest, Romania

• Led a diverse customer portfolio, managing multiple projects and teams to ensure the delivery of high-quality services. Managed the complete project lifecycle, from initiation to successful completion.
• Managed 8+ customer portfolios, 60+ employees, consistently delivering services on budget and on schedule.
• Managed multiple projects and teams, overseeing weekly/monthly activities.
• Collaborated in estimating and creating statements of work, budgets, and project plans.
• Led and monitored weekly/monthly activities of project teams, ensuring alignment with organizational processes and KPIs.
• Implemented effective change management processes and consistently monitored client satisfaction, proposing and implementing improvements.

Bucharest, Romania

• Daily supervision of a high-performing team, anticipating and resolving complex issues, and driving continuous improvement in service delivery (e.g., delivery, process, business operations).
• Expert knowledge of processes and related systems.
• Management of work assignments and information between shifts
• Anticipated, identified, and assessed complex issues/problems.
• Developed and implemented corresponding plans of action to bring the situation to resolution.
• Provided cost estimates and executed implementation of improvements required to direct work within clear budgetary guidelines.

Bucharest, Romania

• Provided functional and/or technical support for resolution of customer incidents, issues, requests, and queries. Liaise with other support teams, or product teams as required to resolve issues in a timely manner.
• Logged customer incidents/requests, ensured proper documentation.
• Followed defined procedures to resolve incidents/requests.
• Documented customer info in data capture tool. Developed and maintained knowledge base.
• Performed incident notification and escalation.
• Acted as a primary knowledge resource for a product/service and used this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead.

Bucharest, Romania

Draft quality assurance policies and proceduresInterpret and implement quality assurance standardsEvaluate adequacy of quality assurance standardsResponsible for document management systemsAssure ongoing compliance with quality and industry regulatory requirements

Bschelor Degree, Foreign Languages And Literatures, General

High School, Foreign Languages And Literatures, General