Maria Sergi Email and Phone Number

• Assists with managing a team of 20 Bankruptcy Specialist to provide meaningful coaching, training, and feedback creating an increase in production and reduction in errors.• Selected by senior level management to complete Structured Query Language (SQL) training as an internal facilitator for the development of bankruptcy trends and predictions to enhance, decommission, and consolidate reports.• Trained Fort Worth Bankruptcy phone group to assist with bankruptcy calls resulting in a 40% decrease of calls to Tempe allowing Bankruptcy Specialists more time to effectively manage bankruptcy accounts.• Updates Lean Management & Operational System (LMOS) Daily Huddle Board and host Zoom meetings to discuss metrics with the Bankruptcy team on daily Stale counts, Recovery Dollars, QC Defects, Phone Defects, and Revision Errors.• Authored and implemented a training tool for Computer Assisted Collections System and Document Tracking System streamlining the training process from 300+ page manual to a 12 page training guide.• Customer focused when handling escalated calls to ensure issues are resolved timely and customers are fully satisfied with the final outcome.• Responsible for reviewing and providing necessary recommendations on Chase Answers Articles and Process Document Kits related to bankruptcy allowing operations to function more efficiently.• Documented actions steps for 13 Control Reports in two (2) days; on average it could take weeks to complete.• Conducts research for Executive Office complaints related to bankruptcy in order to provide necessary evidence and/or responses to resolve and close out cases.• Selected by management to take part in the LMOS design phase.• Led training and created a guide to assist the Mumbai Bankruptcy phone group on handling certain aspects of bankruptcy calls.• Created six (6) Standard Work Instructions for Case Management, Trustee Pay, and Pay & Retain to align with LMOS standards.

• Hand selected by senior level management to conduct procedural updates for the entire bankruptcy department ensuring timely adherence to changes without adversely affecting day to day operations.• Authored and implemented a training tool for CACS and DTS systems streamlining the training process from 300+ page manual to a 12 page training guide.• Helped to create a job aid to verify that specific bankruptcy suppressions have been placed on new bankruptcy accounts resulting in minimal risk to avoid violating the automatic stay.

• Trained new security staff on proper security protocols and company policies and procedures safeguarding classified materials and equipment.• Fingerprinted employees in preparation for security clearance background investigations using sophisticated equipment reducing delays and increasing the pass rate from 85% to 99%.• Responded to emergency situations and coordinated with emergency personnel ensuring timely assistance and aid.

• Supervised 21 officers, examining their alertness and duty performance, and rotated their duty assignments as necessary to ensure mission requirements were accomplished• Communicated with upper level management and/or client representatives for status updates and to address any actual or potential problems• Responsible for the safety, security, and overall wellness of employees, GSI personnel, and facilities• Informed employees and visitors on rules and regulations on security procedures within the various areas and facilities• Interacted with employees and visitors on a continuous basis, providing excellent customer service by answering questions and providing them with the necessary answers in compliance with company policies and procedures

• Supervised and operated a highly sophisticated, state-of-the-art computer system interface valued in excess of $1 million• Provided support to five U.S. Navy vessels operating in International waters; processed over 200 requests• Directly contributed to safe operations of crew and vessels while transiting through International waters• Reported 10,000 direction finding requests on various elements; produced 33% of section's mission reports by 3-member collection team; efforts ensured local and theater war-fighters maintained situational awareness• Produced excellent results on all tips passed; assured an 85% success rate affecting overall mission

• Valuable contributor in support of the war-fighter; forwarded 10 critical reports to theater consumers• Personally responsible for over 175 time-sensitive reports issued to local and national-level consumers• Monitored, processed, analyzed, and reported Special Signals of electromagnetic phenomena using state-of-the-art equipment analysis for real world decision makers valued in excess of $1 million

• Operated sophisticated equipment valued in excess of 1.5 million comprised of demodulators, oscilloscopes, receivers, spectrum analyzers, recorders, and antenna systems at the multi-service Gordon Regional Security Operations Center (GRSOC)• Contributed greatly to the Signals Development Center; authored and forwarded 100+ technical reports to national-level consumers in a timely and accurate manner while in training status; one-third of shifts reporting• Program manager for GRSOC commanders Newcomers Orientation Program• Served as directorate Information System Security Officer and Classification Advisory Officer• Effectively revamped awards policies; improved on-time completion rate from 67% to 85%• Worked extensively to ensure over 300 incoming/out-processing personnel were given timely and professional service; chosen to assist in development of $300K J3 budget spreadsheet