Maria Severino Email & Phone Number

Toronto Marriott City Centre And Sheraton Toronto Airport Hotel & Conference Centre

• Drive business growth through proactive prospecting and identification of new sales opportunities• Successfully resolicit and retain existing clients, fostering strong relationships and ensuring customer satisfaction• Develop and maintain key client relationships, providing personalized service and tailored solutions• Consistently close sales and meet or exceed targets, contributing to team and hotel success• Conduct site visits to showcase hotel and facilities and services, building trust and securing new business• Achieve quarterly sales goals, demonstrating a strong track record of performance and dedication to results

Toronto, Ontario, Canada

• Performs general administrative office duties to support Sales & Marketing• Prepare sales-related documents throughout the sales process, i.e. proposals, contracts, banquet event orders, closing contracts• Preparing gifts/amenities to provide to VIP clients arriving for a site tour or planning site• Promoting awareness of the Westin's brand image• Enter, re-collect, mitigate and verify information in different software's involved in the sales process• Point of contact for clients to communicate with by phone and email

Toronto, Ontario, Canada

•Exhibits strong organizational and time management skills.•Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.•Ability to multi-task on an ongoing basis.•Swiftly responded to room requests and other inquiries made via chat, email or phone.•Ability to adjust and correct guests billing issues.•Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.•Demonstrates strong capability with Microsoft Word, PowerPoint and Excel.•Ability to process the Night Audit.•Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.•Greeted guests and visitors upon arrival, offered assistance and answered questions to build rapport and retention.•Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and social activities.•Resolves guests’ issues and complaints

Toronto, Canada Area

•Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.•Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.•Cultivated positive guest relations by managing information and orchestrating speedy seating.•Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.•Monitored seating area and checked restrooms every hour to keep spotless.•Demonstrated high level operations and inventory management ability.

Toronto, Ontario, Canada

•Ability to track and coordinate purchases with the requests and needs of all departments • Accurately read and review invoices and purchase orders to verify the accuracy ofinvoice specs•Ensure the quantity, quality, condition, and type of all hotel goods received matches theinvoices and meets hotel standards• Maintain effective communication with internal and external guests

Newmarket, Ontario, Canada

• Greeting clients upon arrival• Ability to follow health and safety standards• Hair colouring and colour correction • Balayage and Ombre techniques• Men's and Women's haircuts• Styled hair for special occasions and events• Recorded notes for future reference, including clients preferences and services delivered• Suggested treatments and styles to suit clients appearances and desired looks

Diploma Of Education, Tourism And Hospitality Management

Hair Styling/Stylist And Hair Design