Maria Simpson Email & Phone Number

Dallas, Texas, Us

Northbrook, Il, Us

Provide support to Onboarding Specialists to enable platform adoption early in the customer lifecycle for continued success and growthCreated team KPIs to determine success in the Onboarding Specialist role, which has increased performance and motivation within the teamCreated and successfully implemented a post-onboarding CSAT survey to gather feedback from customers and improve the onboarding experience Created, implemented, and facilitated a department-wide process change and customer outreach structure which increased customer call attendance and product adoption by over 35%Facilitate the creation of customer-facing process documents outlining implementation and execution of integrations, as well as general platform how-tosFacilitate the creation of internal materials for the entirety of the organization including product features, instructional materials on internal processes, and general best practices within the businessManage the custom integration process for all customers by collaborating with engineering teams on both sides to keep track of progress, coordinate meetings, provide requested information such as API keys, and record notes throughout the life cycle of the processFacilitate the training of new Onboarding Specialists and Customer Success Managers Lead monthly department-wide trainings on Customer Success Manager and Onboarding Specialist best practices, current industry trends, and new product/feature updatesCollaborate with the marketing team to facilitate customer-facing webinars on various topics such as streamlining the hiring process, diversity, equity, and inclusion within the hiring process, market trends, and industry best practices Discover innovative ways to streamline the renewal process by keeping up to date with industry trends, and continuous education

Northbrook, Il, Us

Managed a pipeline of enterprise customers while taking on leadership responsibilities such as monitoring team scorecards, leading team meetings, and managing multiple projects at one timeConducted bi-weekly peer one-on-ones to ensure our team was on track to meet KPIsWorked closely with leadership to strategize customer retention and renewal and continue to implement the new 30 day process mentioned in my previous role

Northbrook, Il, Us

Managed and consulted a pipeline of enterprise customers in the industries listed in my previous roleActed as manager during a maternity leave by handling the day to day duties as described in my current roleCreated and successfully implemented a streamlined 30 day onboarding strategy for new customersCreated and successfully implemented email sequences and templates that enable customers to utilize the platform

Northbrook, Il, Us

Extensively worked with HR and recruiting teams in a variety of industries including but not limited to: government, K-12 education, higher education, retail, medical, hospitality, staffing/recruiting agencies, and mediaProvided continuous support during the onboarding period of the customer’s life cycle by consulting organizations on how to successfully achieve their hiring goals and KPIs by implementing Spark Hire and industry best practicesProvided integration implementation for a variety of applicant tracking systems including but not limited to: PowerSchool, NEOGOV, JazzHR, Greenhouse, Lever, and BullhornManaged multiple projects, creating both internal and external content, and leading monthly customer-facing webinars on a variety of topics for continuing customer education and product utilization

Frederick, Md, Us

Built and maintained relationships with music educators in the northwest suburbs of Chicago through scheduling weekly meetings with new and current school district customersSuccessfully met sales goals and KPIs by increasing instrument rentals and sales, encouraging use of our repair service, as well as selling sheet music, accessories, and other classroom-music productsFacilitated instrument rental nights in collaboration with local school districts and music educators to increase instrument rentals and sales while encouraging participation in local music programsManaged and placed all transactions from start to finish through billing software and purchase orders

Atlanta, Ga, Us

Prospect for new business via Salesforce, LinkedIn, and other social media platformsGenerate new business by communicating with prospects via phone, email, and video messageBuild relationships with not only prospects, but Verizon Wireless representatives, to aid in building a book of businessManage a sales pipeline in order to meet daily, weekly, and monthly KPIs by setting appointments for web demonstrations of the Verizon Connect Fleet Tracking platform

Bachelor Of Arts (Ba), Music And Psychology

Master'S Degree, Music Therapy/Therapist