My position focuses on maintaining and managing the organization’s CRM software, positively impacting member engagement and revenue generation. • Maximizing the agency's profitability with the sales order process fulfillment. Accurately adding new and innovative products to the online store. Efficiently keeping track of the products inventory for an easy, and effective management optimization.• Assisting with the agency goods and services purchasing process by conducting research and optimizing the best buying habits to stay competitive in the modern marketplace.• Captivating members' audience and building the agency brand by sharing community upcoming events, stories, and news and promoting product sales with the elaboration and delivery campaign of the electronic newsletter creating experience, and interactions with interesting content. I work with the management team on marketing efforts for Route 66 in Illinois, as well as participate in planning, developing, and implementing events. This includes meeting with key constituents throughout the state of Illinois.

My internship included planning an event-based social media campaign, conducting grant research and fundraising efforts.

I upgraded the accounting platform at this nonprofit organization to QuickBooks Online and linked it to their bank accounts, saving time, providing seamless accuracy, and ensuring legal requirement compliance.

Assisted the Executive Director and the Organizer with filing, data input, creation of flyers, taking minutes for staff and board meetings, fundraising, planning, and events.

Activities included organizing census and voting events, participation in leadership training sessions, and writing grant applications.

Served in order administration and sales support for government and international accounts. Estimated or quoted prices, credit or contract terms, warranties, and delivery dates.Assisted with sales-related support including Sales Service Operations (SSO), Managed Services team service-related communications/updates, ongoing coordination support with project vendor supply partners (i.e., ingredient companies), and online government bid monitoring and fulfillment.As an active member of the International Quality Work Group (QWG), contributed ideas and led approved internal quality improvement projects initiated by QWG.Sold managed services for the Army & Air Force Exchange Service (AAFES) and other government businesses.Prepared documentation including commercial invoices, packing lists, shipping letters of instructions, certificates of origin, bills of lading, North American Free Trade Agreement (NAFTA) Certificates, and more.Training and teaching current coworkers to serve as backups and new team members, including using the company’s administrative software.

Provided bilingual customer service for all product lines, including property and casualty claims reporting.