Looking after the highest budget territory of Australian Vintage.

I am a highly motivated Sales Representative for AVL wines, establishing and maturing new sales contacts within the ACT Territory and Western NSW.I am building strong relationships with all customers by delivering commercial solutions and profit growth for both retails and on-premise businesses.I have recently joined the wine and liquor industry after 11 years in Luxury hotels which gave me a solid base to deliver an excellent customer service and understanding the needs of existing and new clients.AVL wines portfolio includes mainly Australian wines from the Hunter Valley and Adelaide Hills, as well as a selection of imports from Italy, France, Spain and Argentina.

Part-time Front of House role for specific functions at Buckingham Palace or Windsor Castle.Working in a unique and truly exclusive luxury environment on occasional events.

During my time here as Sales Manager, I have been proactively seeking new business opportunities and managing a portfolio of accounts to achieve long-term success;I have been passionate to build and maintain working relationships with internal and external partners, and leverage these relationships.Huge part of my Events Sales task has been to deliver innovative and memorable events including Weddings, Private Dinings, Meetings, Roadshows, Panels, HNWI events.Continuously focused on improving customer satisfaction I was able to create customer loyalty and deliver a positive guest experience at all times, facilitating also the Group Accomodation segment.

As Sales Manager of The Rubens at the Palace Hotel and Hotel 41, I am able to provide the highest quality of service to the customer at all times. I conduct daily sales calls and arrange site inspection trips to hotels by corporate clients. I am responsible to build and strengthen relationships with existing and new customers to enable future bookings.

"No request is too large, no detail too small" is the Red Carnation Hotel collection motto and it is definitely Hotel 41 attitude.It is more than 1 year I am working as a Guest Services Agent at Hotel 41, Tripadvisor #1 Luxury Boutique Hotel in London and recently voted No. 1 Best City Hotel in Europe and Best Hotels in London by Travel + Leisure.I welcoming and greetings guests before they phisically come into the building, thanks to a very warm and friendly email correspondance in order to arrange everything for them prior arrival.To anticipate guests request is one of our priority. I love surprising them with small details and noticeable touches that let them feel special.My Guest Services tasks are focused on the interaction with guests and include also high Concierge knowledge.I am also part of the Red Carnation Social Green Team and, with my colleagues, we work hard in order to be even more "green" through all departments and with the guests.Being a very solar and smiling person and loving contact with people, I am also responsible for the Staff Social Committee of Hotel 41, Rubens at the Palace Hotel and Bbar Restaurant.

I have a very solar and pleasant personality, I'm very friendly and I'm able to understand how the customers feel and what they need.I have excellent communication skills, with oral and written knowledge both of English and Spanish.I'm able to adjust to new conditions and to adapt myself to any situation.I can find out concrete solutions when unexpected problems appears.

I'm able to welcome and register guests on their arrival and to give them directions and information about the hotel services, dining, shopping and city centre entertainments.I can handle reservations, guests check-in and check-outs professionally, answer to e-mails and use properly SCRIGNO reservation system.