Maria Spai Email & Phone Number

New York City Metropolitan Area

Manhattan, New York, United States

• Leverage CRM (Salesforce) to effectively analyze productivity metrics of attorneys, paralegals, and supporting agents. Present comprehensive reports to HR and upper management, highlighting workload concerns and proposing effective resolutions; Effectively oversee third-party billing services for hearing coverage, tracking and reporting usage metrics to HR to inform hiring trends and facilitate team development.• Spearhead the seamless onboarding process for new agents onto essential… Show more • Leverage CRM (Salesforce) to effectively analyze productivity metrics of attorneys, paralegals, and supporting agents. Present comprehensive reports to HR and upper management, highlighting workload concerns and proposing effective resolutions; Effectively oversee third-party billing services for hearing coverage, tracking and reporting usage metrics to HR to inform hiring trends and facilitate team development.• Spearhead the seamless onboarding process for new agents onto essential software platforms and email systems. Led onboarding training sessions, identifying operational KPIs, and developing tailored strategies and training materials. Successfully launched innovative programs aimed at enhancing team performance. • Created, refined, and administered Power Query and VBA-powered spreadsheets, as well as Salesforce Databases, facilitating the seamless collection and organization of firm data and files. Consistently ensured data accuracy and accessibility, contributing to streamlined operations.• Drove knowledge-sharing initiatives by hosting engaging firm-wide workshops on Excel and Salesforce Reports. Additionally, conducted personalized coaching sessions and team-building exercises, fostering a collaborative and empowered work culture while enhancing overall proficiency with key tools and systems. Show less

New York City Metropolitan Area

• Assisted attorneys and paralegals with timely drafting and follow up of responsive legal documents and correspondence, including but not limited to, retainers, NATCs, POAs, SOAs, discovery and settlement documents• Maintained strict and inclusive notes in digital filing system to track case progress and meet deadlines on high priority cases• Managed high call volumes with emotionally distraught clients to ensure de-escalation and successful resolution of settlement

• Oversaw daily shift operations including storefront opening & closing procedures • Planned back of house employee schedules and product re-ordering• Instituted and led training on professional kitchen protocol, health and safety compliance for new staff• Redesigned kitchen processes for food preparation resulting in 14% reduction of product waste

New Brunswick, Usa

• Took initiative to become familiarized with 13,000+ unit wine cataloging and inventory system • Created and updated training materials to lead new product seminars • Responsible for generating accurate inventory counts and updating employee information charts• Coordinated with kitchen staff to organize catering at off-site events • Acted as liaison between management staff & customers. Responsible for day-to-day communications across all levels of the organization

New Brunswick, Usa

• Spearheaded marketing and drafted designs for seasonal projects • Created recruitment and incentive programs which increased retention and employee cooperation • Reformatted menu layout and design resulting in 25% and 10% increases in seasonal ice cream and prepared food sales, respectively • Cut unnecessary costs by maintaining trend awareness and negotiating pricing and fees with vendors