Maria S. Email & Phone Number

Los Angeles, California, United States

Successfully manage the point of contact for 250 domestic and international accounts, ensuring the continuous achievement of forecast goals through efficient correspondence and processing.Expertly handle order and EDI processing across multiple ERP systems, coordinating shipping through multiple 3PLs.Conduct proactive customer outreach, process payments/credits, manage damages, and oversee accounts receivable. Led the successful transition of company ERP systems

Los Angeles County, California, United States

Oversaw a 12-person customer service team, driving exceptional customer experiences through strategic hiring, training, and daily operations management.Analyzed and improved service strategies and procedures, resulting in increased customer satisfaction.Monitored team performance and communication to maintain clear expectations and ensure consistent service delivery.Managed budget and maintained accurate system information for efficient operations.

Carson, California, United States

Processed orders with precision and efficiency, ensuring accurate and timely delivery.Resolved stock issues promptly, providing exceptional customer support.Proficient in Excel, PowerPoint, organization, and meeting deadlines.Applied data-driven problem-solving skills under pressure.Actively participated in replenishment and allocation processes.