A passionate and hardworking Key Account Manager, with a good knowledge of the lighting market, current lighting systems and electronic controls. Building and maintaining strong customer relationships with key stakeholders. A self-starter with a proven track record of achieving over-performance targets and excellent negotiation skills to guarantee great value for money to customers and sustainable profitability. Ability to identify up sell opportunities based on customer needs and problems, resulting in an increase in revenue.A good team player who thrives on challenges and works well under pressure in a clam and efficient manner, supporting both the internal and external teams to achieve business objectives.

Reporting to the Sales Office Manager, overseeing and supporting the OEM sales team, selling and promoting the Company’s products and services to other, OEM’s. Developing and maintaining relationships with the business' well-established client base. Providing information to customers to maximise sales and provide the best solution for their lighting needs. Responsible for driving increased sales & profit from existing client list, ensuring high quality customer service is delivered.

Working within a sales team to provide technical information to customers whilst maximizing sales opportunities by providing the best solution for their lighting needs. Working closely with and supporting other OEM’s with product knowledge, making proactive calls to provide solutions to secure new or develop existing business.

Acknowledging Customer complaints and report dissatisfaction/failures in line with the Sites policies and procedures; resolving where applicable.Discussing solutions with Customers and follow through those actions to ensure Customer satisfaction.Building strong working relationships with internal Teams and Customers, by sharing information, and acting as a liaison for other areas of the Business.Working with the Team and other colleagues within the Company to improve Team and cross-departmental relations, flexibility and efficiency in our service offerings.Answering queries/questions of customers regarding the organisation’s products or services and its operation or maintenance.