I support a team of super heroes, assisting the community by promoting equity and social justice in health and health care by leading collaborative efforts to generate and disseminate evidence-based, policy-relevant solutions....continuously making a difference.

•Arrange travel packages for individuals and groups.•Assist Marketing Coordinator with creatives.Home-based Business

Technical Coordinator•Lead technical contact for Direct Response Marketing Campaigns•Coordinate/Facilitate set up of new products. Liaison to media buyers, fulfillment facilities, order sources, web developers, merchant processors, etc. Oversee campaign processes.•Create and analyze reports for product performance•Configure Order Management and Warehouse Management Software for various products•Use of Cloud Routing Technology•Update and manage Social Media•Database Management •Internet Research, Website Review, Script Writing•Assist Executive Staff with Project Management•Process ChargebacksAdministrative Assistant•Provide administrative support to various departments

Computer Operator •Execute and monitor production/operation processes, computer/peripheral equipment and research error messages. Perform memory maintenance functions•Operate tape drives, disk drives, printers and decollators. •Execute queries for malfunctions and escalate if necessary. •Complete operation check sheets; handle calls to assist with system, phone, network, hardware and MIS problems. •Document incidents and maintain data center equipment, retrieve and file tapes. Document Control Clerk •Prepare reports for distribution according to documentation requirements, which include bursting and decollating. •Audit reports for accuracy and ensures delivery to the appropriate user on a timely basis. •Provide interface between users and Data Processing by determining a resolution or referring problem to the appropriate personnel.

Interviewer •Responsible for conducting interviews for potential Work at Home Agents, efficiently process associated paperwork, prepare daily stats for Brick & Mortar/Remote Sites, internet research, screening resumes, reference and background checks, used People Soft to review and update information, assist in other departments as needed. Operations Supervisor •ACD/Phone Lines and Production/Operations Floor Management. •Responsible for ensuring that the department, to include supervisors, quality advisors, team leaders, and up to 400+ telephone agents meet or exceed call processing standards. •Accurately maintaining staffing efficiencies. •Effectively utilizing excused time and timely distribution of breaks and lunches. •Ensuring that all efforts are made to meet or exceed hourly and daily company standards and goals for all aspects of line management. •Initiate notification/escalation procedures of all situations, which have a negative impact on call processing. •Evaluate, review and issue Performance Improvement Notices, provide feedback to enhance employee development. •Compile statistical data on call volume, create motivational team activities, conduct staff consultations, and ensure all Client Service requests are processed in a timely manner and other miscellaneous duties. •The founder and editor of the Hampton-site newsletter and the Chairman of the Team Leader Development Committee. Assistant Team Activities Coordinator/Financial Services Group Coach •Assigned phone representatives to teams. •Compute statistics for attrition. •Create product knowledge activities. •Assist Team Coordinator and Production Manager with various assignments. •Coach duties included team maintenance and team motivation.

Income Maintenance Case Manager •Determined eligibility and interviewed clients applying for assistance programs. •Calculated budgets/income and resources to assess needs. Child Protective Service Case Aide •Data entry of all abuse referrals and routed information to the County Attorney and other law enforcement agencies. Calculated monthly statistical data of intake cases. Supervised visitation of state wards and family members and documented observations. Located client services using NRRS and other resources. Accompanied state-wards to out-of-home placements. Provided supervision and training to volunteers and practicum studentsMedical Office Clerk •Received phone request from medical providers for authorization of medical services. •Used computer to verify eligibility. •Filing, typing, and general office procedures.