Maria T. Email & Phone Number

Saint Paul, MN, US

Bloomington, Minnesota, US

• Partner with cross-departmental teams to identify software-related issues, define requirements, and deliver targeted solutions, providing end-users with reliable technical support for hardware and software inquiries.
• Engage in an agile environment, collaborating with multiple departments to successfully implement new system changes and technical solutions, including documenting and training affected teams.
• Leverage Active Directory (AD) and Microsoft Endpoint Configuration Manager (SCCM) to streamline device imaging, computer and application installations, ensuring smooth deployments and efficient resource utilization.
• Train and mentor EUC Fulfillment Interns, providing hands-on guidance in Desktop best practices and technical skills, fostering a culture of knowledge-sharing and continuous improvement within the team.

Bloomington, Minnesota, US

• Generated and analyzed reports in ServiceNow to support data-driven decision-making and track key performance metrics.
• Utilized ServiceNow asset management module to maintain accurate tracking of IT hardware and send communications to end-users to locate disabled and missing devices.
• Performed hardware and software configuration prior to installing computers then troubleshoot issues identified.
• Assisted Desktop Analysts with application analysis and data entry to provide accurate tracking information and install hardware among HealthPartners headquarters, clinics, and hospitals.

- Complied with MN Health Care Programs in relation to the delivery of CADI waiver services including MnChoices assessments completed with individual plans and using state systems as required.- Managed a caseload of 23 clients under the CADI Waiver to ensure proper delivery of services.- Developed individual case plans, complete intake on all clients.

Dallas, TX, US

-Refined various business acumen skills (e.g. project management, communication, remote work, and leadership).-Enhanced personal development skills (e.g. interviewing, branding, and networking).-Attended regularly scheduled online webinars and video conferences with speakers detailing their experiences throughout the Information Technology Industry.

Saint Paul, Minnesota, US

· Collaborate and coordinated daily activities alongside with the Office Administrative Sr. to provide efficient technical support to the MN DOT Design team· Reviewed all current plans sent from MN Department of Transportation to ensure plans are uploaded onto the state database.· Provided confidential administrative support such as creating, editing, and.

Minneapolis And St. Paul, Minnesota, US

· Assisted with classroom instruction and provide support to 35 students· Worked closely with the professor to identify issues students are having and develop appropriate solutions· Prepared materials for lecture to maintain high levels of efficiency.

College Park, Maryland, US

Mentored 27 students from diverse backgrounds in an urban setting through project research guidance, moral support, and providing effective feedback to ensure each individual is guaranteed a chance to improve