Maria Thomson Email & Phone Number

Woking, Gb

London, England, United Kingdom

- Create, refine, implement, document and maintain monitoring policies and processes for successful monitoring of software and infrastructure.- Identify themes of recurring issues and work with Engineering and Architecture to propose plans to remedy.- Use analysis of monitoring data to identify potential improvement, features and enhancement opportunities for the Digital Platforms.- Full coverage of monitoring across the Whitbread Digital estate- Up-to-date backlog tickets for potential and current production issues across Whitbread’s Digital estate

London, England, United Kingdom

- Acting as Navigational support for the online booking tool or the global travel portal;- Facilitate the communication between business as well as solution developers;- Providing analytical support across a wide range of travel technology reports;- Preparing commentary to accompany reporting, distributing to key stakeholders and fielding inquiries related to activity;

While being a student of Design Lab, I completed the following projects: - Designed a responsive website (web and mobile) to support a local customer focused business offering trekking with llamas.- Improved search features in the order history section of the Amazon app, allowing users to find previous orders more quickly.- Evaluated the design and usability of online marketplace and e-commerce websites and prepared reports with findings.

London, United Kingdom

- Took the leading role in a data quality audit project for one of the top three Amex GBT clients. As a result of the data audit, not only the client’s historic data was significantly improved, but also internal data collecting procedures were reviewed and simplified. - Supported Global and Regional Business Managers by providing insights of clients’ data analysis for review meetings with clients.- Developed a new reporting structure, moving reports from Excel into SQL and Tableau.

London, England, United Kingdom

- Support hotels to complete RFPs on time;- Took initiative in analysing and presenting figures for the top management team on the bidding activity to win contracts for each Choice Hotels European market;- Point of contact for UK franchisees, liaising and supporting hotels in various company’s activities such as preparing news stories for a monthly company updates, liaising with the Rate Loading team to ensure various rate plans and promotions are loaded in time.

London, England, United Kingdom

- Liaised with regional Sales and Account Management teams in order to solicit rates from hotels, ensuring confirmation of rates loaded correctly on GDS; - Analysed system errors and the root cause, recommend corrective action to prevent recurrence;- Provided helpdesk support for escalated issues received from clients direct and from regional Sales and Support teams;- Coordinated consortia and corporate RFP solicitation ensuring that rates are solicited, received, loaded, quality assured and submitted on time and in line with service level agreements.