Provide phone based support and online training for our dental office customers in the United States and abroad.

Real time monitoring of team coverage for up to 3 channels- phone, email, and chat.Quality monitoring of cases for delivering the best experience to customers, and development of agents.Scheduling, shift bids, and ramp-down stack rankings.Coaching and discipline of 15-20 agents. Assisting in the development of client's business through best practices and other consult.

Handling of escalated calls, emails, and live chats.Ensuring coverage of live channels through team assignments dashboard. Orientation and ongoing training of colleagues. Documenting and delivering coaching when necessary.Production at half colleague level, including all colleague duties.Other various supervisory duties, especially in the absence of supervisor and/or upper management.Security and technical reporting and service requests.

Handling of customer orders, complaints, and other communications through multiple channels-phone, email, and chat.Use of customer experience platforms such as Zendesk, Shopify, Slack, Stitch, Google Docs, Zimbra, and others.

Served as direct support to adults with developmental disabilities. Assisted with ADLs, medications, and social activities to enhance the lives of clients. Other household duties such as cleaning and preparing food.

Tasked with all administrative duties related to Repair Dispatch, Customer Service, Sales and Sales Support, Logistics, IT Coordination, and Supply Management.

Worked under Elliot Katz and David Hoiem as Department Assistant to full Sales and Route teams for California. Filing, faxing, report generation and distribution, asset management, fleet management, product knowledge and sampling, many other various clerical and technical duties (including IT/phones)