Maria Townsend Email and Phone Number

Providing general supervision, including interviewing and hiring, employee engagement, personal attendance and training. Maintaining office equipment and supplies. Contributing to plans for the organization's progress and growth. Setting an example to team members of commitment and process expertise.

Responsible for entire housekeeping operations of hotelI’m At peak season, supervised a staff of up to 10-15 peopleCreated and maintained Housekeeping Department's budgetHired, trained and monitored performance of all housekeeping staffInteracted with customers on a daily basis to ensure high level scores of customer serviceInspected all public areas and guest rooms to maintain safety cleanliness standards

Responsible for entire housekeeping operations of hotelI’m At peak season, supervised a staff of up to 19 peopleCreated and maintained Housekeeping Department's budgetHired, trained and monitored performance of all housekeeping staffInteracted with customers on a daily basis to ensure high level scores of customer serviceInspected all public areas and guest rooms to maintain safety cleanliness standards

Responsible for entire housekeeping operations of hotelAt peak season, supervised a staff of up to 32 peopleCreated and maintained Housekeeping Department's budgetHired, trained and monitored performance of all housekeeping staffInteracted with customers on a daily basis to ensure high level scores of customer serviceInspected all public areas and guest rooms to maintain safety cleanliness standards

Perform Room Attendant and Houseperson duties as needed. Conduct cleanliness inspections to improveGEI scores and enforce high standards, report any issues that need repair or report items missing Inspect all closets, stairwells, service areas and hallways for cleanliness Count linen and supplies in the closetsAssist in training and development of new hires within the department Respond to guest request in a timely, friendly manner. Prepare daily paperwork for assigning work to Room Attendants Responsible for inventory control of all room supplies and linens Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction. Housekeeping weekly schedules and payroll. Placing housekeeping orders.

Perform Room Attendant and Houseperson duties as neededInspect rooms, report any issues that need repair or report items missingInspect all closets, stairwells, service areas and hallways for cleanlinessCount linen and supplies in the closetsAssist in training and development of new hires within the departmentRespond to guest request in a timely, friendly manner.Prepare daily paperwork for assigning work to Room AttendantsResponsible for inventory control of all room supplies and linensLog items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.Complete any other work assigned by the Housekeeping Manager. Housekeeping weekly schedules and payroll. Placing housekeeping orders.