Unusual Activity Report investigationsTransaction Monitoring

Insider Crime and Integrity Risk is responsible for detecting and investigating incidents or events that are committed by internal employees (including permanent staff, temporary contractors and vendors). We help protect the integrity of the bank and the reputation of our employees. ] analyse, review, and monitor a variety of detection alerts triggering on the Insider Crime, Anti Bribery & Corruption, and Employee Due Diligence risk across NAB.Employee alertszName screeningTransaction MonitoringAny concerns identified through investigation findings will be referred to internal and external stakeholders for escalated review or conduct management in accordance with regulatory risk, breach reporting guidelines, and NAB's Code of Conduct.

The Insider Crime team is responsible for the detection and prevention of insider crime threats. This involves assessing alerts, gathering evidence and referring suspected internal fraud or staff serious misconduct to Group Investigations, where there are reasonable grounds to suspect a NAB employee has engaged in criminal conduct, deliberate staff malpractice, or conduct that creates significant risk for the Bank.---The Customer Investigations team is responsible for conducting investigations related to external fraud events, reporting on service breakdowns or process failures, providing recommendations for process improvements and will assist in the implementation of their recommendations to business units. Customer Investigations will investigate incidents:- Of suspected external fraud where there is a direct financial exposure or loss to NAB Group due to suspected criminal activity of $20,000 to $100,000;- Of suspected scam events where there is a direct financial exposure or loss to NAB Group due to suspected criminal activity in excess of $20,000;- Of suspected criminal syndicate activity to determine the direct financial exposure and loss to NAB and externally; and- Complaints received through internal or external channels (such as NAB Resolve or AFCA).Further, Customer Investigations will review, investigate and respond to the following enquiries:- Media or Social Media;- Referrals via the Customer Advocacy Team;- Proceeding requests; and- Police Requests

Analysing customers spending patterns and detecting potential fraud transactions. Performing a range of fraud investigation, remediation and prevention. Identify and assist customer who may have been victims to fraudulent transactions.Police Request and affidavits.Fraud investigationsTransaction reviewsFraud recoveries and chargebacksDigital and ScamsIdentify fraud investigations

Acting Team Leader for the card fraud services team.

Inbound customer service specialist.Assisting customers with their general banking inquiries and personal transactions accounts and lending inquiries.

Being the voice for small and large to corporate businesses. Inbound and outbound specialist answering all types of contact centre calls inquiries. Trained to answer all customer inquiries, complaints, product inquiries and sales calls. I answered messaging services, virtual reception, customer support and sales inquiries, helpline and advice, complaints, after-hours service calls, local council report and after-hours line and government agency call centre like VIC and SA EPA. Also providing Internet and machine troubleshooting all in one day. Got awarded the 2nd highest sales agent in November 2013.