Maria V Email & Phone Number

HomeQuote.io is a marketing platform that aggregates lead traffic from Facebook and several other sources for home improvement activities like: - Roofing, - Windows, - HVAC, - Solar, - Home Security, - Bathroom, - Kitchens and others. All the collected traffic is segregated through the quota funnels on the HomeQuote platform and interested prospects are sold to our Partners via API calls.

Make sure all sales tools are well integrated, robust and cost effective. The goal is for these assets to deliver value to the sales team in a scalable, flexible fashionArm Sales teams with data and analytics to positively impact resulting salesPerform ad-hoc analysis and bring actionable insights to marketing and salesMaintain an efficient processes and accurate reports and dashboards that enable sales managers to respond to market challenges and drive revenue growthCreate Intelligent analysis of raw data that can be invaluable for sales growthAnalytics from sales operations should provide answers that helps sales base decisions on facts, not intuitionManage the inbound/outbound lead generation technologies to optimize lead flow quality and cost effectivenessDefine and execute the sales forecasting and pipeline management processesImplement, document and enforce processes and tools that will maintain integrity and accuracy of sales data in Salesforce.com and integrate with business intelligence software and other sales toolsEnsure alignment of territories/divisions/regions and maximize effectiveness of the sales forceHelp identify opportunities to improve sales team efficiencies, and lead efforts to scale best practices across your vertical/sector

We are an extension of your marketing strategy. Our deep lead generation expertise and in-house tools built with a decade of industry experience in mind will give you instant access to high-potential leads that will fit your specifications and your budget.Our Brands: HomeQuote, InsurQuote, LawyerQuote

San Diego, California, United States

San Diego, California, United States

Assess employees’ needs for training and oversee training and development staff Align training with the organization’s goals, develop and implement training programsReview and select training materials from a variety of vendorsUpdate training programs to ensure that they are relevant and evaluate their effectivenessCreate and manage training budgets, analyze data to improve the customer support experienceTeach training methods and skills to instructors and supervisors, lead the new hire trainingWork on improvments of department processes and efficiency and provide the paid training service to the clientsCreate and update videos to internal and client-facing training objectivesHelp to build a learning-centered culture by supporting new hire and continuous learning needsEstablish and maintain an updated cadence with internal and external stakeholders on new product and process rollout trainingManage and maintain training programs in DoceboApply best practices in instructional design, adult learning theory, facilitation, and relevant training methodologies to ensure value-added learning & development

San Diego, California, United States

Manage the day-to-day operations, goal setting, performance management, and growth of coaches and TLsPrepare and complete action plans, relaying quality customer support standards, and resolving any departmental issues/problemsResponsible for team members’ ongoing career development, continued learning, general wellbeing, and frequently deliver feedback and coaching in support of these initiativesTroubleshoot and make outbound calls for escalated issuesWork on projects to improve department processes and efficiency.Handle a team of team leads and serves as a coach, mentor, and leader to the team.The point person for any issues or concerns of team members and leads during shiftEstablish a culture of operational excellence where the team consistently executes to ensure customers receive the best possible resolutions while meeting our Service Level AgreementsAnswer difficult product and service questions via an email ticketing systemTake responsibility for the resource allocation of our support software, including managing the time off of team members, scheduling, and making sure shifts are coveredIdentify trends in support and strategically adjust manpower to fit the team’s needs.Participate through the interviewing and screening process of new Coaches.

San Diego, California, United States

Assist and support our existing customers daily in the use Resolve customer complaints/questions via phone, email, chat, or any other media to help customersTroubleshoot and make outbound calls for escalated issuesCultivate and maintain an excellent relationship with clients to build client loyalty/retention and promote increased usage and adoption of the softwareGather client feedback and requirements for future releases of the softwareHelp create new tutorials as needed by contributing content to the database of support articlesHelp create and translate new tutorials as needed by contributing content to the database of support articles