Maria Vasquez-Iraheta Email and Phone Number

Processing cancellations and seeing if there is opportunity for retention. Processing data exports and demo imports for new or existing customers.Processing transfer of ownership requests for new or existing customers. Process data transfers for new or existing customers and coordinating between the development team. Reviewing user accounts to make sure that they have what they need for program and invoices. Handling escalations, figuring out a solution for them to maintain that customer relationship and solving any issues that they may have. Running reports for cancellations, escalations or outages to keep track.

Process new customers/30 day trial customers and assist them with their onboarding needs for example new user training, e-billing setup questions or setting up emr to suit their needs.Keeping track of new user trainings, making sure that the groups complete them, if not get them setup or recommend it.• Handling demographics imports and exports for customers.• Handling and processing account cancellations and find out reasons why they want to cancel and see if retention is possible.• Provide training or onboarding training to customers regardless if new or active, especially if there is workflow escalations.• Handle escalations from other departments and find a resolution or accommodations if possible for customers for retention purposes and or to satisfy customer.• Handle ownership transfers of accounts and worked with integrations team for any data transfers.• Reviewed accounts with customers to make sure it matches up with the billing.• Document every customer interaction and investigate issues when they arise to resolve issues.• Use everyday computer programs such as Slack, Team support, Drfirst, and Google to name a few.

• Provide customer support over the phone and remotely assist users of the emr program.• Transfer calls to the correct dept if necessary.• Troubleshoot issues related to the program, investigate any bugs, collect information, escalate to the right dept and update customer with resolutions.• Make sure that all calls are answered to meet metrics.• Use everyday computer programs such as Slack, Team support, Drfirst, and Google to name a few.• Document every customer interaction and investigate issues when they arise to resolve issues.• Provide support via email using Team support and via chat using livechat.• Got promoted to Account manager in October 2020

Make outbound calls to potential donors, new and old to see if they are interested in donating againCold call B2B for potential as well. Updating CRM using Kindful System, using Google sheets, and Google Apps, as well as Microsoft apps.Data Entry and other administrative tasksProcessing transactions

Provide appropriate and timely responses to all customer inquiries and “warm” transfer if necessary to appropriate office.Enter and track information related to inbound inquiries to CRM, info includes date, time, nature of call, verifying PII, info being requested and disposition of request, response date and requests for follow up actions.Forward record info via phone, email, fax transmission to appropriate reason for further processing.Conduct research of approved resources of information to prepare responses to inbound inquiries.Provide customer service and receive feedback from QAssend the requested information to customers via fax, email, mail or internet.

Disaster Relief Center for FEMAContractorProvide bilingual customer service over the phone to survivors, and empathize with them regarding resources available for them post disaster, help referring them to various programs including FEMA.Data EntryUsing basic computer programs such microsoft word, excel, skype business, fema programs Using internet resources to help people find the resources to get help and help them apply for help multitasking while on the phone

Customer servicelooking up customer accountsmembership benefits

customer service sales

Opened and Closed office• Scheduled patients for sleep studies after receiving patient referrals from other medical offices• Processed insurance authorizations for patients for billing purposes• Efficient with Microsoft Office, word, excel and outlook calendar• Created Excel worksheets for monthly totals of patients for numbers• Worked closely with office manager for office meetings and other office functions• Processed billing as well thru a third party billing company• Maintained and organized office, managed calls, maintained medical records as well

Awarded responsibility of handling contracts for our biggest clients (Delta, Exxon) in my first month• Quickly learned different countries and embassies procedures and communicated regulations to customers• First line of response to client company's representatives• Processed an average of 30 application and 20 follow ups daily (the company average is 30 applications)• Recognized for having zero customer complaints or escalations• Sat directly next to managers and assisted them with day to day office activities

Take and direct phone calls schedule conference rooms maintain a clean and organized work environmentfile in alphabetical order

Providing good customer service generate lease renewals and have residents signed them in a timely fashioncollect rentenforce any new changes to the residents regarding rules and regulationshelp with any concerns and direct to the correct person

cashiercustomer servicebook tuxes and weddings help consultants with shirt stacks maintain a clean and organized work environment take measurements