Maria Aida Arce Email & Phone Number

Petaluma, California, United States

I work with an innovative team of passionate transit professionals, working to reshape the transit offerings for the City of Petaluma.

Windsor, California, United States

▪ Maria Motivates offers courses in mindset, health, nutrition, and stress management to private groups, government organizations, and through community courses. ▪ Develop and implement curriculum to educate and inspire individuals to work towards their health goals.▪ Provide in-person, hybrid, and virtual training with supplemental coursework for assessment and retention. ▪ Produces all marketing including brochures, website development, social media, and outreach for lead generation.▪ Specialist in behavior change, habit modification, and plant based eating.

Santa Rosa, California, United States

▪ Act as liaison with contract staff to ensure operations meet federal operations requirements and provide superior customer service to transit riders and community members. Established and facilitated meetings focused on meeting specific customer service benchmarks and addressing ongoing service concerns.▪ Process Project Referrals from towns, cities and unincorporated portions of Sonoma County to ensure transit related requirements are met by advocating the development of accessible public transit. ▪ Applying for grants as well as meeting reporting requirements for funding on ridership, census data, and other transit related KPIs. ▪ Outreach and communication: Audit and update SCTransit.com to ensure accuracy and accessibility. Created a campaign to engage customers in driver recognition as part of a national campaign, Transit Driver Appreciation Day. Began an outreach campaign to local towns and cities to ensure accessibility to bus stops and education on how to ride the bus, targeting underrepresented groups.▪ As part of a coordinated effort with the Future of Transit- work to create brand and messaging consistent with neighboring agencies: Santa Rosa, Petaluma, and SCTA. Created and coordinated the implementation of consistent paratransit and ADA processes including the implementation of a universal paratransit application.

Antioch, Ca, United States

As the Chief Communications Officer, I served as the voice of a government agency providing public transportation throughout Eastern Contra Costa county. I managed all branded content and oversaw the production of commercials, brochures, training materials, and social media posts. I led large scale safety projects in response to Covid-19 and implemented new health policies.I also managed procurement for a bus shelter project coordinated the installation of amenities and shelters across over 600 bus stops. • Coordinated with 511CC to increase awareness and ridership with students, which included organizing outreach campaigns and planning events with local schools. • Designed the Summer Youth Pass to improve awareness and ridership during the summer for younger customers, which included partnering with other transit agencies to build a sustainable program. • Led the design of all marketing materials and managed vendor teams for the creation and distribution of over 75K bus schedules, which included creating a branded coloring book and logos for services. • Built relationships with vendors and contractors, oversaw various transportation projects, led meetings to discuss deliverables and milestones, and ensured compliance with contract agreements. • Managed a customer service team and oversaw the Call Center Manager, provided coaching and mentorship, created training materials, and led large scale training initiatives for the organization.

Antioch, California, United States

As a Customer Service Manager, I oversaw all customer facing activities, resolved escalated issues from managers and team members, and coordinated with the CEO to create and implement new policies. I also created call center training materials to address issues with customer service and developed applications and technology to support passenger travel needs.

As a Wellness Coach, I educated and motivated a large diverse group to meet individual health goals, designed curriculum, wrote weekly lesson plans, and led 30-minute meetings with action items for attendees. I also created a newsletter to aid in retention and developed a large social media following, which included producing content, live videos, and health challenges. • Managed a team of 12 office staff, provided training, created weekly schedules, developed sales goals, provided coaching and mentorship, and conducted performance evaluations. • Created and organized this large event with over 100 in attendance, identified speakers and vendors to create an engaging experience, and secured staff to monitor attendance and manage logistics.

As a Trainer, I created a curriculum to support the training of all election poll workers in Alameda County, which included analyzing and evaluating election laws to determine impact on the voting process. I also developed lesson plans for poll work and precinct coordinator training courses, coordinated scheduling for classes, administered training, and led virtual training initiatives.

As an English Instructor, I taught remedial composition and reading to college students, created curriculum, prepared students for entrance exams, and developed supplemental lab sessions to enhance reading comprehension skills. I also identified and tailored lesson plans to the needs of individual students in the areas of interpersonal communication and speech.

Master Of Arts (M.A.), English Language And Literature/Letters

Bachelor Of Arts (B.A.), Literature

Activities and Societies: taiko drumming

Certificate In Plant Based Nutrition, Health