Maria Abramov Email & Phone Number

Oakville, On, Ca

Burlington, Ontario, Canada

Toronto, Canada Area

• Manage a freelance photography business with 8 years of experience shooting event, product, and editorial photography for high profile clients (Lululemon, Instacart, BitCoin Magazine.)• Collaborate with brands to materialize their vision into powerful images that encompass client’s needs. • Published on the cover of BitCoin Magazine.• Awarded: Best Event Photographer in Toronto by PeerSpace.

Mississauga, Ontario, Canada

• Initiate claims process for automobile and injury claims while acting with a high level of professionalism and discretion in handling confidential information. • Give direction, make recommendations, and guide appropriate treatment protocol for injured claimants. • Train and mentor new hires and existing teammates to improve key performance metrics.• Supervise the Hybrid Assignment Queue, responsible to delegate high priority call-outs in a timely… Show more • Initiate claims process for automobile and injury claims while acting with a high level of professionalism and discretion in handling confidential information. • Give direction, make recommendations, and guide appropriate treatment protocol for injured claimants. • Train and mentor new hires and existing teammates to improve key performance metrics.• Supervise the Hybrid Assignment Queue, responsible to delegate high priority call-outs in a timely manner.Activities:• CSR Bulk School: Restructured onboarding program by developing a streamlined, consistent training process for new hires.• Hybrid Refresher: Facilitate monthly refresher guide to ensure compliance and thorough understanding of the Hybrid role amongst the CSC.• Call Quality: Assist Unit Claims Manager with call quality to complete evaluations of calls and effectively provide feedback based on Intact’s standards and procedures.• Social Committee Member: Responsible to organize and lead company-wide events and campaigns to encourage collaborative action and improve the social environment within the workplace. • Enrolled in: Agile Leadership Fundamentals, Agile Leadership - How to Delegate and Empower Your Team via Campus.Achievements:• Exceeded all targets for operational KPIs by 68.9% in August, 80.3% in October, and 76.9% in April.• Recognized by management as top performer for leading a team of 10 with exceptional customer service, accounting for 32.5% of all positive feedback responses in the month of November.• Designated as Success Partner to train and supervise two new hires.• Chosen to support RSA integration to support service levels.• Hand-picked to supported the team during UCM replacement to ensure engagement is upheld, responsible to liaise with upper management to ensure smooth transition. • Selected by Claims Change Management Department to provide solutions for various systems to simplify claims process. Show less

• Managed a high volume of inbound calls as the first point of contact for auto and property insurance customers.• Sought solutions for complex claims in a timely manner while maintaining exceptional customer service.• Trained 3 new employees in conflict resolution, identifying/escalating priority claims, and data entry practices.• Outperformed seasoned employees and went above target KPI metrics by 57.14%.• Exceeded normative career progression and was quickly promoted after 6… Show more • Managed a high volume of inbound calls as the first point of contact for auto and property insurance customers.• Sought solutions for complex claims in a timely manner while maintaining exceptional customer service.• Trained 3 new employees in conflict resolution, identifying/escalating priority claims, and data entry practices.• Outperformed seasoned employees and went above target KPI metrics by 57.14%.• Exceeded normative career progression and was quickly promoted after 6 months. Show less

• Oversaw and trained a team of 42 agents by reviewing and analyzing loan applications.• Evaluated the financial strength of borrowers by gathering financial data to assess risk and repayment capacity.• Supported and collaborated with the Marketing Manager to implement direct and indirect marketing strategies to build awareness around the brokerage and boost clientele.• Fostered relationships and worked cross-functionally with Business Development Managers of banks and private… Show more • Oversaw and trained a team of 42 agents by reviewing and analyzing loan applications.• Evaluated the financial strength of borrowers by gathering financial data to assess risk and repayment capacity.• Supported and collaborated with the Marketing Manager to implement direct and indirect marketing strategies to build awareness around the brokerage and boost clientele.• Fostered relationships and worked cross-functionally with Business Development Managers of banks and private lenders.• Restructured turned-down loan applications, resulting in a subsequent approval average of 89%. Show less

Mississauga, Ontario, Canada

Ontario, Canada

• Activities: Photographer – Laurier Athletics Department, Orientation Leader.• Relevant Coursework: Intro to Marketing Management, Understanding Business Environment, Critical Advertising Studies.

Waterloo, Ontario, Canada

• Managed social media Instagram account on behalf of Laurier Athletics to drive university brand awareness, increase visibility, improve SEO, and boost user traffic.• Produced and edited a high volume of photographs for events affiliated with the University to exceed department expectations.• Resulted in photos being used for various articles published on Laurier University website, Ontario University Athletics website, Canadian Football League website (Winnipeg Blue Bombers).

Mississauga, Ontario, Canada

• Provided confidential administrative support to real estate agent.• Managed social media accounts; generated leads by implementing and executing direct marketing tactics.• Accountable to manage emails; prepare, type, and proofread correspondence with clients; and oversee incoming calls whilst maintaining high level of customer satisfaction.• Proficient with Microsoft Suite (Word, Excel, Outlook, PowerPoint) and trained using MLS system.

Toronto, Canada Area

• Successfully managed sales team of 5+ people for direct sales company affiliated with the Toronto Star and other print media outlets.• Assisted with recruitment, onboarding, and training of new employees.• Developed and implemented sales plans to expand customer base and achieve sales goals.

Madrid Area, Spain

• Developed and administered structured daily lessons for children of various age groups to meet the language requirement needs of all students.• Provide one-on-one assistance for students during lessons and ensure understanding of the material.• Encouraged a positive learning environment where participation was welcome. • Prepared students for formal English examinations.